Customer Support Operations Manager
7 days ago
Are you a customer-centric leader with a passion for delivering exceptional support experiences? We are seeking an experienced Customer Support Operations Manager to join our team at Blakskill Limited.
As a key member of our customer support team, you will be responsible for leading the daily operations of the customer support team, ensuring timely and effective resolution of customer inquiries. You will work closely with cross-functional teams, including sales, marketing, and product teams, to align support operations with business goals.
We estimate the salary range for this role to be around $85,000 - $110,000 per annum, depending on experience. This is a full-time position based in Apata, Ibadan, Nigeria.
The ideal candidate will have 3-4 years of experience in customer service roles, preferably in e-commerce, logistics, fintech, or supply chain sectors. You should also have at least 2 years of experience in team management and proficiency with customer service software and best practices.
In this role, you will:
- Manage escalated service requests, ensuring prompt resolution of complex issues
- Oversee onboarding processes to ensure smooth customer transitions
- Monitor staffing levels, including hiring, training, and scheduling, to maintain service quality
- Design and implement efficient customer service processes
- Track and analyze customer service trends to identify and resolve service gaps
As a Customer Support Operations Manager at Blakskill Limited, you will have the opportunity to work with a dynamic team and make a meaningful impact on our customers' experiences. If you are a motivated and results-driven individual with a passion for customer support, we encourage you to apply for this exciting opportunity.
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