Customer Support Team Lead

1 week ago


Ibadan, Oyo State, Nigeria BLAKSKILL LIMITED Full time
Job Title: Customer Support Team Lead

We are seeking a seasoned Customer Support Team Lead to manage our customer support team and drive exceptional customer experiences.

About the Role

The ideal candidate will have 3-4 years of experience in customer service roles, preferably in e-commerce, logistics, fintech, or supply chain sectors. At least 2 years of experience in team management is required. Proficiency with customer service software and best practices is essential.

Key Responsibilities
  • Manage daily operations of the customer support team, ensuring timely and effective resolution of customer inquiries.
  • Develop a deep understanding of company products to guide customers through troubleshooting.
  • Manage escalated service requests, ensuring prompt resolution of complex issues.
  • Oversee onboarding processes to ensure smooth customer transitions.
Required Skills and Qualifications
  • Exceptional interpersonal, written, and verbal communication skills.
  • Ability to thrive in a fast-paced, dynamic environment and meet deadlines.
  • Strong understanding of end-to-end e-commerce processes, from conversion through fulfillment to support.
Estimated Salary: $60,000 - $80,000 per year

This salary estimate is based on industry standards and the location of Apata, Ibadan.

About Us

BLAKSKILL LIMITED is a leading provider of technology solutions. We are committed to delivering exceptional customer experiences and driving business growth.



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