Customer Support Team Lead
1 week ago
We are seeking a seasoned Customer Support Team Lead to manage our customer support team and drive exceptional customer experiences.
About the RoleThe ideal candidate will have 3-4 years of experience in customer service roles, preferably in e-commerce, logistics, fintech, or supply chain sectors. At least 2 years of experience in team management is required. Proficiency with customer service software and best practices is essential.
Key Responsibilities- Manage daily operations of the customer support team, ensuring timely and effective resolution of customer inquiries.
- Develop a deep understanding of company products to guide customers through troubleshooting.
- Manage escalated service requests, ensuring prompt resolution of complex issues.
- Oversee onboarding processes to ensure smooth customer transitions.
- Exceptional interpersonal, written, and verbal communication skills.
- Ability to thrive in a fast-paced, dynamic environment and meet deadlines.
- Strong understanding of end-to-end e-commerce processes, from conversion through fulfillment to support.
This salary estimate is based on industry standards and the location of Apata, Ibadan.
About UsBLAKSKILL LIMITED is a leading provider of technology solutions. We are committed to delivering exceptional customer experiences and driving business growth.
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Customer Support Team Manager
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