Customer Service Ambassador

5 days ago


Abuja, FCT, Nigeria Cassidy Holdings Full time
Job Summary

We are passionate about delivering exceptional customer experiences at Cassidy Holdings. Our team of experts provides timely and professional support to our clients, ensuring their needs are met efficiently.

Key Responsibilities
  • Provide top-notch customer service via phone, email, and live chat.
  • Resolve customer inquiries, complaints, and issues in a prompt and courteous manner.
  • Process orders, returns, and exchanges with precision and speed.
  • Offer accurate product information, pricing, and availability to customers.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with other departments to address customer concerns and enhance processes.
  • Stay up-to-date with product knowledge and company policies.
Required Skills and Qualifications
  • Demonstrated experience in customer-facing roles.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Proficiency in using customer service software and tools.
  • Able to multitask and prioritize in fast-paced environments.
  • Attention to detail and accuracy in data entry.
  • High school diploma or equivalent; additional education or training is beneficial.


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