Customer Service Lead

3 days ago


Abuja, FCT, Nigeria Fintrade Solutions Limited Full time

About the Role

 

We are currently seeking a Customer Service Lead to join our team at Fintrade Solutions Limited.

 

In this role, you will be responsible for managing large portfolios of debts, communicating with debtors to resolve outstanding debts, and handling customer complaints in a professional manner.

 

The ideal candidate will have excellent communication skills, be able to work effectively under pressure, and possess a strong ability to problem-solve.

 

We are looking for someone who is passionate about delivering exceptional customer service and making a positive impact on our business.

 

Key Responsibilities:

 • Manage large portfolio of debts

 • Communicate with debtors to resolve outstanding debts

 • Handle customer complaints in a professional manner

 • Review customer feedbacks and ratings

 • Collate call logs daily

 

What We Offer

 

We offer a competitive salary and biweekly commission up to $20,000. This role is based in an office space and does not require any field work.



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