Customer Service Liaison

2 days ago

Ikenegbu Owerri, Nigeria Regain Hope Properties Limited Full time
Job DescriptionKey Responsibilities
  • Client Communication
    • Provide prompt and informative responses to client inquiries through various channels.
    • Offer detailed information about available properties, pricing, and other relevant details.
    • Address client concerns and resolve issues in a timely and effective manner.
  • Property Tours and Showings
    • Coordinate property tours and showings for potential buyers or tenants.
    • Ensure that clients receive accurate and detailed information about the properties they are interested in.
  • Documentation and Record Keeping
    • Assist clients in completing necessary paperwork and documentation.
    • Maintain accurate and organized records of client interactions, transactions, and property details.
  • Follow-up
    • Conduct follow-up communications to gather feedback after property showings or transactions.
    • Keep clients informed about the progress of their transactions and address any concerns they may have.
  • Customer Education
    • Educate clients about the real estate process, market trends, and relevant regulations.
    • Provide information on financing options and connect clients with mortgage brokers if necessary.
  • Conflict Resolution
    • Handle customer complaints and conflicts professionally, aiming for satisfactory resolutions.
    • Work with other departments or team members to resolve issues that may arise during the buying or renting process.
  • Market Research
    • Stay informed about the local real estate market, including property values, trends, and competitor activities.
    • Provide clients with relevant market information to assist them in making informed decisions.
  • Administrative Support
    • Assist with administrative tasks such as scheduling appointments, preparing documents, and maintaining office organization.
  • Feedback Collection
    • Collect and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.
  • Collaboration with Sales and Marketing Teams
    • Work closely with the sales and marketing teams to ensure consistent messaging and effective promotion of properties.
    • Provide insights from customer interactions to contribute to marketing strategies.
  • Continuous Learning
    • Stay updated on industry regulations, market trends, and best practices in customer service.

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