Customer Service Operations Manager

1 day ago


Lagos, Lagos, Nigeria Work in Nigeria Full time
Job Description

The Customer Service Supervisor is responsible for overseeing and assessing the activities of customer service staff, providing regular performance-related feedback, and strategizing daily operations. Key duties include assisting with duties as required, training staff in customer service and company policies, and maintaining documentation on departmental activities.

This role requires a strong understanding of customer service principles, standard office practices, and proficient computer skills. The ideal candidate will have a BSc in Business Administration or a relevant course, 4+ years of experience in a similar position, and excellent communication and organizational skills.

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