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Customer Acquisition Officer

2 weeks ago

Lagos, Lagos, Nigeria Sarfix Logistics Full time ₦900,000 - ₦1,200,000 per year
  • The Customer Acquisition Officer is responsible for bringing new customers onboard and expanding the company's client base.
  • This role focuses on identifying potential customers, promoting the company's logistics services, and building lasting relationships with both individual and business clients.
  • The officer also gathers feedback from customers to help improve service delivery and overall customer experience.

Key Responsibilities

  • Identify and reach out to potential B2B and B2C customers to promote the company's logistics services.
  • Execute customer acquisition strategies as directed by the Operations Manager.
  • Build and maintain relationships with small business owners, corporate clients, and walk-in customers.
  • Follow up on leads, make calls or visits, and convert prospects into active customers.
  • Collaborate with riders and the dispatch team to ensure smooth onboarding of new customers.
  • Collect and document customer information accurately for proper record keeping.
  • Provide timely feedback on customer needs, complaints, or service challenges.
  • Suggest ways to improve customer satisfaction and service efficiency.
  • Support marketing or field activation efforts aimed at increasing customer sign-ups.
  • Prepare basic weekly reports on customer acquisition activities and progress.

Requirements

  • An OND / HND qualification / Bachelor's Degree in Marketing, Business Administration, or a related field.
  • 1 - 2 years of experience in sales, customer service, or field marketing (experience in logistics or delivery is an advantage).
  • Good communication and interpersonal skills.
  • Ability to approach and engage potential customers confidently.
  • Basic record-keeping and reporting skills.
  • Must be target-driven, organized, and willing to work in the field when required.
  • Familiarity with basic computer or mobile applications for reporting is an added advantage.
  • Comfortable using mobile or web-based applications to record and report customer information.

Method of Application

Interested and qualified candidates should send their CV / Resume to: using the Job Position as the subject of the email.

Note: Corp members are actually our preferences due to the salary structure, but experienced candidates can kindly apply. Thank you.