sales assistant
21 hours ago
POSITION SUMMARY
The Sales Assistant is responsible for providing exceptional customer service, driving sales, and maintaining store operations to create a welcoming and productive shopping environment that maximizes sales and customer satisfaction.
KEY RESPONSIBILITIES
Customer Service & Sales (50%)
Greet and assist customers in a friendly, professional manner
Understand customer needs and recommend appropriate products
Provide product information, benefits, and usage instructions
Demonstrate products and offer samples when appropriate
Upsell and cross-sell complementary products
Process sales transactions accurately using POS system
Meet individual and store sales targets
Product Knowledge (15%)
Maintain expert knowledge of all Beauty Hut products
Stay updated on skincare ingredients, benefits, and uses
Learn about new product launches and promotions
Understand skin types and product suitability
Provide personalized skincare recommendations
Educate customers on proper product application
Store Operations (15%)
Maintain clean, organized, and attractive store displays
Restock shelves and ensure products are properly merchandised
Conduct daily stock checks and report low inventory
Process customer pickups for online orders
Handle returns, exchanges, and complaints professionally
Perform opening and closing procedures
Ensure store security and loss prevention
Inventory Management Support (10%)
Assist with stock counts and inventory reconciliation
Report damaged, expired, or missing products
Receive and check incoming stock deliveries
Organize backroom inventory
Update product labels and pricing
Monitor expiry dates and alert manager
Customer Relationship Building (10%)
Build rapport and long-term relationships with customers
Collect customer feedback and reviews
Encourage repeat purchases and referrals
Promote loyalty programs and special offers
Handle customer inquiries via phone and WhatsApp
Follow up with customers post-purchase
Benefits - HMO, Pension, 13th Month
Job Type: Full-time
Pay: ₦200,000.00 per month
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