sales assistant

21 hours ago


Lekki, Lagos, Nigeria Beauty Hut Africa Full time

POSITION SUMMARY

The Sales Assistant is responsible for providing exceptional customer service, driving sales, and maintaining store operations to create a welcoming and productive shopping environment that maximizes sales and customer satisfaction.

KEY RESPONSIBILITIES

Customer Service & Sales (50%)

Greet and assist customers in a friendly, professional manner

Understand customer needs and recommend appropriate products

Provide product information, benefits, and usage instructions

Demonstrate products and offer samples when appropriate

Upsell and cross-sell complementary products

Process sales transactions accurately using POS system

Meet individual and store sales targets

Product Knowledge (15%)

Maintain expert knowledge of all Beauty Hut products

Stay updated on skincare ingredients, benefits, and uses

Learn about new product launches and promotions

Understand skin types and product suitability

Provide personalized skincare recommendations

Educate customers on proper product application

Store Operations (15%)

Maintain clean, organized, and attractive store displays

Restock shelves and ensure products are properly merchandised

Conduct daily stock checks and report low inventory

Process customer pickups for online orders

Handle returns, exchanges, and complaints professionally

Perform opening and closing procedures

Ensure store security and loss prevention

Inventory Management Support (10%)

Assist with stock counts and inventory reconciliation

Report damaged, expired, or missing products

Receive and check incoming stock deliveries

Organize backroom inventory

Update product labels and pricing

Monitor expiry dates and alert manager

Customer Relationship Building (10%)

Build rapport and long-term relationships with customers

Collect customer feedback and reviews

Encourage repeat purchases and referrals

Promote loyalty programs and special offers

Handle customer inquiries via phone and WhatsApp

Follow up with customers post-purchase

Benefits - HMO, Pension, 13th Month

Job Type: Full-time

Pay: ₦200,000.00 per month


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