Billing and Customer Relations Executive

3 days ago

Lagos, Lagos, Nigeria FORT KNOX OUTSOURCING Full time

Job Title: Billing and Customer Relations Executive

Location: Head Office, Lagos

Employment Type: Full-time

Key Responsibilities

  • Support billing operations through accurate data entry, validation, and reconciliation.
  • Identify and resolve billing discrepancies across multiple systems.
  • Generate and present insightful reports using Excel, Power BI, or similar tools.
  • Collaborate with finance, operations, and client-facing teams to ensure seamless billing.
  • Maintain detailed documentation and records for compliance and audit purposes.
  • Assist in improving billing workflows and enhancing overall process efficiency.

Skills & Competencies

Technical & Analytical Skills

  • Proficiency in Microsoft Excel/Google Sheets (pivot tables, lookups, formulas).
  • Basic to intermediate SQL knowledge (an added advantage).
  • Experience with Power BI, Power Query, or similar visualization tools.
  • Familiarity with billing systems, invoicing, and transaction logs.
  • Oracle database knowledge (added advantage).

Soft Skills

  • Strong analytical and problem-solving abilities.
  • Excellent communication (written and verbal).
  • High level of attention to detail and confidentiality.
  • Strong organizational and time-management skills.
  • Ability to work independently and collaboratively.

Qualifications

  • Bachelor's degree in Statistics, Finance, Business Administration, or a related field.
  • Demonstrated experience in data analysis or billing operations.
  • Proven ability to manage and interpret large data sets accurately.

How to Apply:

Interested and qualified candidates should send their CV to using "Billing and Customer Relations Executive – Lagos" as the subject of the email.

Job Type: Full-time

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