Staff Performance

1 day ago

Lekki, Lagos, Nigeria MIM Finance Company Limited Full time

MIM Finance Company and Ethica Resolve CC
 are dynamic, people-driven organizations within the financial and business process outsourcing (BPO) sectors.

At MIM Finance,
we are committed to empowering businesses and individuals through innovative financial solutions and excellent service delivery.

At Ethica Resolve CC
, we partner with top UK brands to deliver world-class customer experience and collections support through our talented teams in Nigeria.

Together, we are building a performance-driven, learning-focused, and people-first culture — and we're seeking a passionate HR Training & Development Officer to help drive this vision across both companies.

Key Responsibilities:

1. Training & Development

  • Conduct Training Needs Assessments (TNA) to identify skill and competency gaps.
  • Design and implement a comprehensive 
    Training Calendar
     that includes mandatory, soft-skill, and leadership programs.
  • Develop structured 
    Employee Learning Paths
     aligned with business goals.
  • Coordinate 
    Leadership Development Initiatives
     for managers and high-performing staff.
  • Measure training effectiveness through post-training assessments and feedback.

2. Culture & Acculturation

  • Manage onboarding and orientation programs for seamless integration of new hires.
  • Champion company culture through the 
    Employee Handbook
    , DEI initiatives, and quarterly engagement activities.
  • Conduct 
    Pulse Surveys
     to measure employee satisfaction and culture alignment.

3. Performance Management

  • Implement and oversee 
    performance appraisal cycles
     (Quartely).
  • Collaborate with managers to set SMART goals and create 
    Performance Improvement Plans (PIPs)
    .
  • Support the rollout of 
    360° feedback
     and coaching frameworks.

4. Recruitment & Talent Development

  • Support the recruitment process by linking training needs with hiring objectives.
  • Participate in 
    career fairs, partnerships, and university programs
     to build a talent pipeline.

5. Employee Motivation & Engagement

  • Lead 
    Employee Recognition & Reward Programs
     to boost morale and productivity.
  • Plan and execute 
    monthly staff engagement activities
     (team building, wellness, learning sessions).
  • Implement employee feedback and suggestion systems to improve workplace experience

Key Requirements:

  • Bachelor's degree in Human Resources, Business Administration, or a related field (HR certifications are an added advantage).
  • Atleast 3–5 years of HR experience, preferably in 
    Training & Development
    , 
    Talent Management
    , or 
    Organizational Development
    .
  • Strong understanding of performance management systems and employee engagement strategies.
  • Excellent communication, facilitation, and interpersonal skills.
  • Demonstrated passion for employee growth, learning, and cultural transformation.

Why Join Us

  • Work with two growth-focused, forward-thinking organizations.
  • Contribute directly to shaping a culture of excellence, learning, and performance.
  • Enjoy competitive compensation, professional growth opportunities, and a collaborative work environment that values innovation and integrity.

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