Operations & Admin Manager – Dates and Events Ltd

4 days ago

Lagos, Nigeria Talents and Skills Africa Full time

Main Purpose of the Role

The Operations and Administration Manager in a venue and event furniture rental business is responsible for overseeing the seamless execution of daily operations and administrative tasks. This role includes managing staff, coordinating event logistics, maintaining inventory and equipment, and ensuring the venue is prepared for events/deliveries working with the key staff members. The manager acts as the primary point of contact for clients, addressing inquiries and resolving issues to ensure high customer satisfaction. Additionally, they handle budgeting, financial reporting, and office management, while also contributing to marketing efforts and sales activities to promote the business. Their leadership and organizational skills are crucial in delivering successful events/rentals and maintaining efficient business operations.

Main Activities

Operations Management:

  • Support the organizations’ vision and process ideals in a creative and collaborative manner
  • Oversee the day-to-day operations of the event venues and party rental services. Ensure the venue is maintained, clean, and ready for events.
  • Manage inventory and upkeep of rental equipment, including tables, chairs, decorations, and audiovisual equipment.
  • Communicating changes in an order and delivery process to relevant parties.
  • Managing stock control and regular inventory checks at agreed period.
  • Creating and monitoring order, delivery, retrieval process across stakeholders
  • Coordinate logistics for event rental deliver and retrieval. 
  • Implement and monitor health, safety, and sanitation policies.
  • Develop event schedules and timelines to ensure all activities run on time
  • Resolve any issues or emergencies that arise during events or rental deliveries
  • Ensuring that health and safety regulations are followed
  • Ensure rentals are well prepared and in good condition before and after use.

Staff Management:

  • Recruit, train, and supervise a team of setup crews, logistics and customer service and administrative staff.
  • Schedule staff shifts and ensure adequate coverage for events and deliveries.
  • Conduct performance evaluations and provide feedback to staff and management
  • Put in place rewards and recognition schemes for support staff
  • Examining the company’s resource management and looking for ways to boost team productivity
  • Supporting all functions of the business to work together by fostering a positive and collaborative work environment.
  • Reviewing workloads and manpower to ensure targets are met Customer Service:
  • Supervise the activities of the sales and customer service teams and serve as the primary point addressing inquiries and resolving any concerns.
  • Ensure a high level of customer satisfaction by delivering exceptional service in terms of cleanliness of the venues and rental items.
  • Supervise the process for follow-up called with clients served at both the venues and the rental team
  • Assist the sales team in handling client contracts, negotiations, and billing.
  • Recommend service improvements by remaining current on industry trends, market activities, and competitors
  • Find ways to increase quality of customer service and implement best practices across all levels.

Administrative Duties:

  • Manage office operations, requisition, liaising with Vendors
  • Invoice management filing and maintenance of proper record keeping
  • Oversee budgeting, financial reporting, and expense management.
  • Implement and enforce office systems, standards and procedures. 
  • Prepare and present regular reports to senior management.
  • Presentation of weekly, monthly, quarterly and yearly reports.
  • Working towards maximizing income and minimizing expenditure
  • Review and formulate policies, process and procedures for rentals in accordance with standard practice

Marketing and Sales:

  • Assist in developing marketing strategies to promote the venue and rental services.
  • Participate in sales activities, including client tours and presentations.
  • Promote and market the venues and the Rental arm services as unique and unbeatable
  • Maintain an active presence on social media and manage online reviews through the sales team.
  • Monitoring of the business operations and sales targets
  • Any other assigned task Key Relationships Regulatory Bodies , Vendors, Colleagues, Supervisor and Clients Critical Success Factors of the Job

Key Competencies

Key Skills Qualities and Work Experience

  • Relevant knowledge of Budgeting, Sales and Marketing function
  • Relevant knowledge of Customer Relations
  • Relevant knowledge of rental business
  • Creativity/Innovation Strong Leadership skills.
  • Excellent verbal and written communication skills.
  • Organization and Planning skills
  • Good Presentation Skills.
  • Strong Negotiation Skills.
  • Relationship Management.
  • Strong Problem solving skills.
  • Ability to plan, schedule and coordinate effectively.
  • Attention to detail and accuracy
  • Ability to foster Teamwork
  • Data collection and ordering
  • Excellent listening skills
  • Proficiency in the use of computers
  • Knowledge of rental software
  • Minimum of University degree or equivalent in relevant field.
  • Minimum of 7-year work experience in a similar role in a multi-site, structured environment.
  • Relevant Professional Certification. 
  • Budget Management
  • Sales revenue
  • Cost associated per rental delivery
  • Documentation and education on processes and procedure and enforcement of compliance
  • Client acquisition and retention rate
  • Adequate maintenance of records
  • Quality of reporting and service improvement
  • Level and quality of engagement and communication with vendors, colleagues and clients
  • Timeliness and Quality work output
  • Adequacy/usability of client information
  • Customer service satisfaction
  • Overall performance on target set

  • Operations & Admin Manager – Dates and Events Ltd

    5 days ago

    Lagos, Lagos, Nigeria Talents and Skills Africa Full time

    Main Purpose of the RoleThe Operations and Administration Manager in a venue and event furniture rental business is responsible for overseeing the seamless execution of daily operations and administrative tasks. This role includes managing staff, coordinating event logistics, maintaining inventory and equipment, and ensuring the venue is prepared for...

  • Strategic Manager of Events

    4 weeks ago

    Lagos, Lagos, Nigeria Oaken Events Full time

    Job Summary:The Strategic Manager of Events is responsible for developing and implementing the overall strategic vision and direction for an organization's event portfolio. This includes analyzing market trends, identifying new event opportunities, and aligning event initiatives with the organization's broader business objectives. The Strategic Manager of...

  • Strategic Manager of Events

    4 weeks ago

    Lagos, Lagos, Nigeria Oaken Events Full time

    Job SummaryThe Strategic Manager of Events is responsible for developing and implementing the overall strategic vision and direction for an organization's event portfolio.This includes analyzing market trends, identifying new event opportunities, and aligning event initiatives with the organization's broader business objectives.The Strategic Manager of...

  • Events Project Manager

    4 weeks ago

    Lagos, Lagos, Nigeria Oaken Events Full time

    Job SummaryThe Events Project Manager is responsible for overseeing all aspects of event planning and execution. This includes managing budgets, coordinating vendors, overseeing event logistics, and ensuring successful delivery of high-quality events that meet or exceed client expectations. The Events Project Manager serves as the primary point of contact...

  • Operations and Admin Officer

    4 weeks ago

    Lagos, Lagos, Nigeria 21 Search Ltd Full time

    Job Summary:Our client is a logistics company seeking a highly organized and detail-oriented Operations and Admin professional to join their logistics team. The successful candidate will be responsible for operation and administrative arm of the business, ensuring the smooth day-to-day running of the business, and contributing to the overall efficiency and...

  • Associate, Operations and Admin

    1 week ago

    Lagos, Nigeria 21 Search Ltd Full time

    Job SummaryOur client is seeking a highly organized and detail-oriented Operations and Admin professional to join their logistics team. The successful candidate will be responsible for operation and administrative arm of the business, ensuring the smooth day-to-day running of the business, and contributing to the overall efficiency and effectiveness of our...

  • HR & Admin Manager

    3 weeks ago

    Lagos, Nigeria HPA CORPORATERESOURCING LTD Full time

    JOB SUMMARY Located on Lagos Island, our company, is a boutique consulting firm with over 40 seasoned professionals with varied experiences in both the private and public sectors. The firm plays a leading role in providing management consulting services targeted at clients in key sectors of the economy (Power, Oil & Gas, Financial Services and Manufacturing,...

  • Events / Operations Manager

    1 month ago

    Lagos, Nigeria Elvaridah Full time

    Job Summary:The Events/Operations Manager is responsible for planning, coordinating, and executing variety of events, ensuring seamless operations and exceptional experiences for participants.This role involves managing all aspects of event logistics, from initial concept through post-event analysis, and overseeing the operations team to ensure efficient and...

  • Events / Operations Manager

    2 weeks ago

    Lagos, Lagos, Nigeria Elvaridah Full time

    Job Summary:The Events/Operations Manager is responsible for planning, coordinating, and executing variety of events, ensuring seamless operations and exceptional experiences for participants.This role involves managing all aspects of event logistics, from initial concept through post-event analysis, and overseeing the operations team to ensure efficient and...

  • Events / Operations Manager

    4 weeks ago

    Lagos, Lagos, Nigeria Elvaridah Full time

    Job Summary:The Events/Operations Manager is responsible for planning, coordinating, and executing variety of events, ensuring seamless operations and exceptional experiences for participants.This role involves managing all aspects of event logistics, from initial concept through post-event analysis, and overseeing the operations team to ensure efficient and...

  • HR & Admin Manager

    2 weeks ago

    Lagos, Lagos, Nigeria HPA CORPORATERESOURCING LTD Full time

    JOB SUMMARYLocated on Lagos Island, our company, is a boutique consulting firm with over 40 seasoned professionals with varied experiences in both the private and public sectors. The firm plays a leading role in providing management consulting services targeted at clients in key sectors of the economy (Power, Oil & Gas, Financial Services and Manufacturing,...

  • Admin/HR Officer

    1 week ago

    Lagos, Nigeria Mobile Screens and Sound Limited Full time

    JOB SUMMARYTo guarantee that the HR/Admin department runs efficiently, the Admin/HR Officer will supply complete administrative support to the company and staff. Oversee and administer the day-to-day activities of the office ensuring efficient office operations is carried out. Assist the HR manager with all HR related issues.GENERAL DUTIES &...

  • Admin/HR Officer

    1 week ago

    Lagos, Lagos, Nigeria Mobile Screens and Sound Limited Full time

    JOB SUMMARYTo guarantee that the HR/Admin department runs efficiently, the Admin/HR Officer will supply complete administrative support to the company and staff. Oversee and administer the day-to-day activities of the office ensuring efficient office operations is carried out. Assist the HR manager with all HR related issues.GENERAL DUTIES &...

  • Trade Operations Personnel

    1 month ago

    Lagos, Nigeria AMP Group Ltd Full time

    Job Summary: The Trade Operations Personnel will be responsible for overseeing and executing the day-to-day operational aspects of the company’s trading activities. This role involves coordinating and managing trade documentation, ensuring compliance with regulatory requirements, facilitating logistics and shipment processes, and supporting the trade...

  • Trade Operations Personnel

    2 weeks ago

    Lagos, Lagos, Nigeria AMP Group Ltd Full time

    Job Summary:The Trade Operations Personnel will be responsible for overseeing and executing the day-to-day operational aspects of the company's trading activities. This role involves coordinating and managing trade documentation, ensuring compliance with regulatory requirements, facilitating logistics and shipment processes, and supporting the trade...

  • Operations and Admin Officer

    4 weeks ago

    Lagos, Lagos, Nigeria 21 Search Limited Full time

    ABOUT THE COMPANYWe work hard to achieve our goals together as a team with a clear shared purpose. We adapt to our clients changing needs as well as changes in the market to make sure we are a business of growth, success, and happiness.JOB SUMMARYRequirements BSc degree in Business Administration, Logistics, or related field preferred. At least 3 years of...

  • HR/Admin Officer

    4 days ago

    Lagos, Lagos, Nigeria VerifyMe Full time

    The goal is to create a good working culture and encourage employee engagements.We are looking for an HR & Admin Officer to join our team and support the day-to-day activities of our Human Resources departmentResponsibilitiesMaintain physical and digital personnel records. Update internal database with new hire information on SeamlessHR portal and...

  • HR/Admin Officer

    4 days ago

    Lagos, Nigeria VerifyMe Full time

    The goal is to create a good working culture and encourage employee engagements.We are looking for an HR & Admin Officer to join our team and support the day-to-day activities of our Human Resources departmentResponsibilitiesMaintain physical and digital personnel records. Update internal database with new hire information on SeamlessHR portal and...

  • Admin. & Facility Management Specialist

    2 weeks ago

    Lagos, Nigeria Source Select Full time

    Aviot Industries is a leading provider of cutting-edge [briefly describe your industry. Committed to innovation and excellence, we strive to create an inspiring work environment where our employees can thrive. As we continue to expand, we are seeking a dynamic Admin & Facility Management Specialist to join our team. Job Overview: We are seeking an...

  • HR / Admin Officer

    1 day ago

    Lagos, Lagos, Nigeria VerifyMe Full time

    ABOUT THE COMPANYWe are transforming Africa through trust.VerifyMe is a digital identity verification and KYC technology company. We are powering open finance across Africa and closing the credibility gap in the continent.JOB SUMMARYQualifications Proven work experience as an HR & Admin Officer, HR Administrative Assistant, or similar role (2years...