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IT Support Officer

2 months ago

Lagos, Nigeria GTI Group Full time

Job Description

  • First lien support for a customer inquiry via all available platforms
  • Record and analyze user faults reported and resolved.
  • Training the end-users to use hardware, software and databases
  • Answering end-user queries
  • Monitoring technical developments and informing end users of developments that might be pertinent to them
  • Determining the source of problems with production systems and initiating corrective actions
  • Informing end-users of problems with hardware, software or databases that could affect them work
  • Initiating changes to improve efficiency.

Required Skills and Qualifications

  • Bachelor's Degree in Information Technology, Computer Science, or related field or equivalent experience.
  • Proven experience in an IT support role, preferably in a fast-paced environment.
  • Strong knowledge of Mac operating systems, as well as common software applications.
  • Familiarity with hardware setup and repair, including PCs, printers, and mobile devices.
  • Excellent communication and customer service skills, with the ability to explain technical issues to non-technical staff.
  • Ability to prioritize and manage mbultiple tasks under pressure.
  • Problem-solving mindset and attention to detail.
  • Understanding of IT security protocols and best practices.