Customer Service Representative

1 week ago


Lagos, Lagos, Nigeria Sigma Consulting Group Full time

Job Title: Customer Care Executive

Location: Island (Lagos)

Salary: 130,000

Requirements:

We are seeking a highly skilled and motivated Customer Care Executive to join our team at Sigma Consulting Group. The ideal candidate will be responsible for managing all customer interactions via calls and social media, processing sales transactions, and maintaining accurate records of client information.

Key Responsibilities:

  • Handle all incoming calls and messages on the company's social media platforms.
  • Process and accurately record all sales transactions.
  • Maintain and track client information in an organized manner.
  • Provide excellent customer service and address client inquiries and concerns.
  • Collaborate with other team members to improve customer experience.

Qualifications:

  • Bachelor's degree preferred.
  • Previous experience in customer service or a similar role is preferred.
  • Strong communication skills and a friendly demeanor.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Proficient in using social media and messaging platforms.
  • Residing on the Island is preferred for easier commute.

How to Apply: If you meet the qualifications and are excited about providing excellent customer service, please submit your resume and a brief cover letter.

Qualified candidates should send their resume to hiring@mysigma.io indicating the job title.



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