Customer Service Representative

1 month ago


Lagos, Lagos, Nigeria The People Practice Full time

Customer Service Representative needed for fast-growing culinary company to provide top-notch support to customers.

Our client, a leading culinary company, is seeking a skilled Customer Service Representative to be the primary point of contact for customers. This role requires a professional and enthusiastic individual who can provide seamless customer experiences by addressing inquiries, resolving issues, and offering product information.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and friendly manner.
  • Address and resolve customer complaints and issues to ensure a positive experience.
  • Develop a deep understanding of our culinary products and services to provide accurate information and recommendations.
  • Assist customers with placing orders, processing returns, and tracking shipments.
  • Capture customer feedback to help improve our products and services.
  • Collaborate with the customer service team and other departments to ensure a consistent customer experience.

Qualifications:

  • 2-3 years of experience in customer service, preferably in the culinary, food, or hospitality industries.
  • Familiarity with customer service platforms.
  • Ability to work in a fast-paced environment while maintaining a positive attitude.
  • Passion for food and a desire to learn about culinary products and trends.

Essential Skills:

  • Exceptional communication skills, both verbal and written.
  • Strong problem-solving skills with a focus on customer satisfaction.


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