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Front Desk Officer

3 months ago

Lagos, Lagos, Nigeria OnePyramid Full time

KEY RESPONSIBILITIES

  • Greet and welcome students, parents, and visitors in a courteous and professional manner.
  • Manage incoming phone calls and emails, providing information and directing inquiries to the appropriate staff members.
  • Handle the registration and check-in/check-out process for visitors and students.
  • Maintain a log book of time and attendance for all staff.
  • Maintain accurate records and update databases as required.
  • Assist with scheduling appointments and coordinating meetings for school staff.
  • Manage and distribute incoming and outgoing mail and packages.
  • Address and resolve any issues or concerns raised by parents, students, or visitors with a positive and solution-oriented approach.
  • Provide information about school policies, procedures, and events
  • Ensure the front desk area is tidy and presentable.
  • Monitor and order office supplies as needed.
  • Assist with organizing and coordinating school events and activities.
  • Work closely with teachers and administrative staff to support the smooth operation of the school.
  • Coordinate with other departments to ensure the efficient handling of tasks and information

QUALIFICATIONS

  • Minimum of OND in Business Administration, Secretarial Studies, or a related field. A Bachelor's degree is an advantage.
  • At least 2 years of experience in a front desk or customer service role, preferably in an educational setting.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite Word, Excel, Outlook.
  • Ability to handle sensitive and confidential information with discretion.
  • Friendly, approachable, and able to work well under pressure.
  • Strong problem-solving skills and attention to detail.