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Administrative / Program Officer

3 months ago

Lagos, Lagos, Nigeria Del-York Group Full time

Job Description

  • The Administrative/Program Officer will be the first point of contact for visitors and callers to the organization. This role involves managing the front desk operations, providing administrative support, and ensuring a welcoming and efficient environment for guests and staff.
  • This role will also be responsible for assisting with the planning, implementing, and monitoring of programs and projects within the NGO.
  • This role involves working closely with program teams, stakeholders, and beneficiaries to ensure the effective delivery and impact of the organization's initiatives.

Key Responsibilities

  • Greet and welcome visitors in a professional and friendly and direct them to the appropriate personnel or department.
  • Manage the reception area, ensuring it is clean, tidy, and well-organized.
  • Address inquiries and resolve any issues promptly and efficiently.
  • Assist with the coordination of program activities and ensure they align with the organization's goals and objectives.
  • Liaise with partners, stakeholders, and beneficiaries to facilitate program delivery.
  • Assist with general administrative tasks, including filing, data entry, and correspondence.
  • Schedule appointments and meetings, and manage meeting room bookings.
  • Handle incoming and outgoing mail and deliveries.
  • Maintain a visitor log and issue visitor badges as necessary.
  • Organize monitoring and evaluation processes to assess program impact and effectiveness.
  • Collect and analyze data to inform program decisions and improvements.
  • Prepare regular reports on program progress, challenges, and outcomes. Assist with the facilitation of training sessions, workshops, and other capacity-building activities.

Qualifications

  • Bachelor's Degree in Office administration or any other related field
  • Previous experience in an administrative or program officer role.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite Word, Excel, Outlook.
  • Professional appearance and demeanor.
  • Ability to work independently and handle confidential information.