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Front Desk Officer

4 months ago

Lagos, Lagos, Nigeria AfriHealth Ltd Full time

What You'll Do:

  • As a Front Desk/Admin Officer, you'll play a pivotal role in providing excellent communication, greeting visitors, managing communications, and performing various administrative tasks to support the company's operations and create a welcoming environment for employees and visitors. Your responsibilities will include:
  • Front Desk Management: Greet and welcome visitors in a professional and friendly manner. Answer, screen, and direct phone calls to the appropriate person or department. Manage the reception area, ensuring it is clean, organized, and presentable.
  • Visitor and Employee Support: Assist visitors by providing information and directing them to the appropriate person or department. Coordinate visitor sign-in and badge issuance. Assist employees with administrative tasks and office services as needed.
  • Administrative Tasks: Manage incoming and outgoing mail and packages. Maintain office supplies inventory and order supplies as needed. Assist with scheduling meetings, booking conference rooms, and coordinating logistics.
  • Record Keeping and Documentation: Maintain and update office records, files, and databases. Ensure confidentiality and security of office documents and information. Assist with preparing and distributing company communications, memos, and reports.
  • Event Coordination: Assist in organizing and coordinating company events, meetings, and training sessions. Handle catering and other logistical arrangements for events.
  • Facility Management: Report any maintenance or repair issues to the appropriate personnel. Ensure that office equipment is properly maintained and serviced.

Qualifications:

  • Bachelor's degree in a related field.
  • Proven experience as a front desk officer, receptionist, or administrative assistant.
  • Proficiency in Microsoft Office Suite Word, Excel, Outlook, PowerPoint.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Attention to detail and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Professional appearance and demeanor.

Experience:

  • Minimum of 1-2 years' experience as a front desk officer, receptionist, or administrative assistant.
  • Experience in the health tech industry is preferred but not required.

Key Competencies:

  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
  • Sales Skills: Ability to persuade and influence others to buy products or services.
  • Communication: Excellent verbal and written communication skills.
  • Problem-Solving: Ability to identify and resolve issues quickly and effectively.
  • Adaptability: Ability to adapt to changing priorities and handle multiple tasks simultaneously.
  • Resilience: Ability to remain positive and professional in challenging situations.