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Customer Service Assistant

4 months ago

Lagos, Lagos, Nigeria Amy Consulting Full time

KEY RESPONSIBILITIES:

  • Attending to customer queries and questions in a timely and professional manner across Instagram and WhatsApp.
  • Attending to walk-in customers in a professional and courteous manner.
  • Ensuring that the store is tidy at all times and products are clean.
  • Preparing and fulfilling customer orders accurately and giving full disclosure on delivery timelines.
  • Following up with customers to ensure goods have been received in good condition.
  • Liaising with delivery agents to ensure goods are delivered in a timely manner.
  • Providing quotations and checking product availability.
  • Handling payment transactions and confirming said transactions before fulfilling orders.
  • Adhering to a company's policies and procedures at all times when assisting customers.

KEY REQUIREMENTS:

  • Excellent verbal and written communication.
  • Attention to detail and initiative.
  • Good customer service skills coupled with an ability to handle difficult customers.
  • Ability to work long hours and under pressure.
  • Flexibility.
  • Organizational skills.
  • Excellent computer skills.