Customer Service Officer

5 days ago

Lagos, Lagos, Nigeria CarePoint Hospitals Limited Full time

Job description

  • The role is responsible for making sure the image of CarePoint is properly protected through warm interaction with clients/patients and visitors, especially unfriendly, irate, and seemingly dissatisfied ones.
  • The Receptionist is expected to work under minimal supervision in order to ensure the smooth running of the hospital.

Responsibilities

  • Greeting & Welcoming patients with Clients, vendors, and employees; being the first point of contact at the Hospital.
  • Registration of private, corporate and HMO clients.
  • Attending to incoming calls immediately the phone rings, take messages and respond to queries appropriately.
  • Co-ordinate/Book appointments on behalf of Clients with Clinical Staff, ensuring reminders are sent to both parties Clinical staff & Clients prior to the appointment booked.
  • Plans own workload to anticipate and balance priorities, thus optimizing output.
  • Writing the hand-over note and calculate daily attendance statistics in the provided records book for the previous day.
  • Ensure that no patient is left standing at the front desk office without attending to them.
  • Ensure that no patient is turned back without receiving treatment except with the full consent of your supervisor or any other superior officers.
  • Letters, memos, and other documents are clearly and well typed and printed.
  • Ensure patients files are returned to Records officer after use for proper profiling, ensuring all records are kept up to date, shredding, dispose confidential documents, etc.
  • Ensure all Clients electronic records are kept up to date.
  • Assist in developing clients' reports, memos and other analysis and communication materials for internal and external use using the Microsoft Office suite Word, Excel & PowerPoint.
  • Ensure that information is properly disseminated to all patients via mail, email, text messages and phone calls etc.
  • To carry out other duties as assigned by the HR, Senior Administrative Officer, Head of Nursing Services.

Education, Qualifications & Experience

  • Minimum academic qualification of OND in Health Information Management, Health Informatics, or a related field.

Key Skills & Competencies:

  • Analytical, problem-solving and decision-making skills.
  • Good leadership and team-building skills.
  • Excellent organizational skills including excellent verbal and written communication.
  • Displays Diplomacy/tact.
  • Exhibits high level of Integrity.
  • Excellent time management.
  • Attention to details. Ability to establish priorities, maintain confidentiality and work under pressure.
  • Demonstrate excellent client-facing and inter-communication skills.
  • Patient Oriented with excellent counselling skills.
  • Excellent communication and people skills.

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