Partner Success Associate

4 weeks ago


Lekki, Lagos, Nigeria Estrada International Staffing Solutions Full time

Seeking a Partner Success Associate to manage relationships with Health Maintenance Organizations (HMOs) and ensure smooth claim processing.

**Job Description**

  • Manage and maintain strong relationships with HMOs, facilitating claim filings and supporting internal teams in resolving claim-related issues.
  • Ensure seamless processing of claims filed by HMOs on behalf of the company.
  • Serve as a primary point of contact for HMOs, addressing queries and concerns.
  • Collaborate with internal teams to provide necessary documentation for claim processing.
  • Assist customers in navigating the claim filing process and understanding HMO platforms.
  • Resolve issues related to claim filings and ensure timely and accurate resolutions.
  • Work closely with customer support teams to handle inquiries related to HMO claims.

**Key Responsibilities**

  • Develop and maintain strong relationships with HMOs to ensure smooth claim processing.
  • Collaborate with internal teams to provide necessary documentation for claim processing.
  • Provide exceptional customer service to HMOs, addressing queries and concerns.
  • Assist customers in navigating the claim filing process and understanding HMO platforms.
  • Resolve issues related to claim filings and ensure timely and accurate resolutions.

**Requirements**

  • Minimum of 2-3 years of experience in a similar role within the healthcare or health-tech industry.
  • Strong understanding of HMO platforms and claim filing processes.
  • Excellent communication and interpersonal skills to engage with HMO representatives and internal teams.
  • Strong organizational and multitasking abilities to handle multiple HMO relationships and claims simultaneously.
  • Detail-oriented with a proactive approach to ensure accuracy and efficiency in claim processing.
  • Ability to work collaboratively in a fast-paced environment.

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