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Customer Service Representative

2 months ago

Port Harcourt, Rivers State, Nigeria Excel and Grace Consulting Full time

Key Responsibilities

  • Greet customers warmly and professionally, both in-person and online.
  • Answer customer inquiries and provide accurate information about our menu, services, and promotions.
  • Resolve customer complaints and issues in a timely and satisfactory manner.
  • Ensure that customer orders are processed accurately and efficiently.
  • Maintain a positive and friendly demeanor at all times
  • Manage online ordering platforms, ensuring orders are processed promptly and accurately.
  • Respond to online inquiries and reviews in a timely and professional manner.
  • Assist with updating online menus and promotion
  • Collaborate with other team members to ensure a smooth and efficient operation.
  • Assist with various restaurant tasks as needed, such as cleaning and food preparation.

Qualifications

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Proficiency in using computers and online platforms.
  • Previous experience in customer service or hospitality is preferred but not required.