Telesales Manager
1 month ago
ABOUT THE COMPANY
We want to change what it means to be an entrepreneur by giving entrepreneurs a new name, one that commands utmost respect and adoration.
We want entrepreneurs to see themselves as deserving of high esteem and such entrepreneurs must be quick to separate themselves from mere hustlers. When entrepreneurs associate with our brand, they must feel this transformation.
JOB SUMMARY
Requirements What you should have: Bachelor's Degree in Marketing, Sociology or a related field (preferred). Minimum of 5 years of experience in a B2B sales role. Proven track record of exceeding sales targets. Excellent communication, coaching, and interpersonal skills. Strong analytical and problem-solving abilities. Proficiency in data analysis and CRM software.Challenges you will have to surmount: Recruiting and building a top-notch telesales team in a competitive market. Continuously optimizing and improving the sales process for maximum efficiency. Motivating and coaching your team to achieve ambitious sales targets.The ideal candidate: Proven track record of success in building and managing telesales teams (5+ years of experience). Strong understanding of the B2B sales process, specifically within the telecommunications industry (a plus). Excellent communication and interpersonal skills, with the ability to motivate and inspire a team. Exceptional coaching and mentoring skills to develop top-performing sales reps. A deep understanding of sales metrics and the ability to translate them into actionable insights. Proficiency in CRM software and data analysis tools. A "get your hands dirty" attitude – you're comfortable making calls yourself and leading by example. A passion for building a strong, results-oriented team culture.
RESPONSIBILITIES
We're looking for a passionate and results-oriented Telesales Manager to build and lead a high-performing team. This is a hands-on role where you'll be actively involved in the sales process, while also coaching and mentoring your team to achieve ambitious sales targets.To Carry out Your Role You'll recruit, onboard, and train a team of telesales representatives, fostering a positive and results-oriented environment. Develop and implement a winning sales strategy focused on converting leads into paying customers for PressOne Africa's business phone system solutions. Coach and mentor your team, providing ongoing support and feedback to ensure they effectively represent PressOne Africa and achieve their sales goals. Analyse call data and customer interactions to identify trends, optimise call scripts, and continuously improve sales processes. Set clear and measurable performance metrics to track team and individual success. Collaborate with marketing and customer success teams to ensure a seamless experience for potential and existing customers.Your Key Duties Sales Team Management: Oversee all aspects of the telesales team's performance. Recruitment & Training: Develop and implement a recruitment strategy to attract top talent. Coaching & Development: Create and deliver training programs to equip your team with the necessary skills to succeed. Sales Strategy & Process: Develop and implement a data-driven sales strategy, including call scripts and processes. Performance Management: Set clear goals and track individual and team performance metrics. Quality Assurance: Conduct call reviews and monitor adherence to sales scripts and processes. Lead Generation & Qualification: Analyse sales data and identify trends to optimise lead generation and qualification strategies.
REQUIRED SKILLS
Business to Business (B2B) sales, Account management, Business development, Ability to coordinate, Sales strategy, Team leadership, Sales management, Communication
REQUIRED EDUCATION
Bachelor's degree
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