Client Service Manager

2 months ago


Lekki, Nigeria VINES REALTY Full time

We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure clients are satisfied with our services.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of Real Estate industry, we’d like to meet you.
Your goal will be to help us safeguard and increase our revenue and retain our clients

Responsibilities
• Build relationships with key employees among customers
• Create plans to address clients’ business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
Follow up with default client to make payment
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. sales, operations, senior management) to address customers’ needs
Requirements and skills
• Proven experience as a Client Relations Manager or Relationship Manager
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Zoho crm, Sles )
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team



  • Lekki, Lagos, Nigeria VINES REALTY Full time

    Client Service DirectorAt VINES REALTY, we're seeking a skilled Client Service Director to foster long-term relationships with our valued customers. As a key member of our team, you'll be responsible for resolving any issues that may arise, ensuring our clients are satisfied with our services.Key Responsibilities: Develop and maintain strong relationships...


  • Lekki, Lagos, Nigeria VINES REALTY Full time

    The ideal candidate will be a skilled Client Relations Manager with a proven track record of success in developing and maintaining strong relationships with key clients. This role will be responsible for creating and implementing strategies that drive customer satisfaction and retention.Responsibilities:Build and maintain relationships with key clients to...


  • Lekki, Lagos, Nigeria Bougie Nails & Co Full time

    Key Responsibilities:Client Greeting and Onboarding - Welcome clients warmly upon arrival, setting the tone for a positive experience.Phone and Email Support - Answer calls and respond to emails, addressing client inquiries about services, products, and availability.Service Information and Scheduling - Provide detailed information about services, pricing,...


  • Lekki, Lagos, Nigeria Bougie Nails & Co Full time

    Customer Care Job DescriptionBougie Nails & Co is seeking a highly skilled and customer-focused individual to join our team as a Customer Care representative.Key Responsibilities:Greeting and First Impressions: Greet clients warmly upon arrival and ensure a positive first impression.Communication and Support: Answer phone calls and emails, addressing...


  • Lekki, Lagos, Nigeria Bougie Nails & Co Full time

    Customer Care Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team at Bougie Nails & Co as a Customer Care Specialist.Key Responsibilities:Provide exceptional customer service to ensure a positive client experience.Respond to client inquiries and resolve issues in a timely and professional manner.Schedule and...


  • Lekki, Lagos, Nigeria DAYTONA Full time

    Job Title: Customer Service Representative**Key Responsibilities:*** Manage inbound calls from clients and resolve their queries efficiently.* Provide timely and effective support to online clients and customers.* Address customer complaints in a professional and courteous manner.* Work collaboratively with cross-functional teams to ensure seamless customer...


  • Lekki, Lagos, Nigeria DAYTONA Full time

    Key ResponsibilitiesAs a key member of the Daytona team, you will be responsible for:Receiving and responding to incoming calls from clients in a timely and professional manner.Addressing and resolving client complaints in a fair and efficient manner.Providing exceptional customer service to both online and offline clients.Working closely with the team to...


  • Lekki, Lagos, Nigeria DAYTONA Full time

    Key Responsibilities:Receive and respond to incoming calls from clients.Address client complaints and concerns in a timely and professional manner.Provide assistance to online clients and customers through various communication channels.Resolve customer complaints and issues in a fair and efficient manner.Ensure excellent customer service and support to...


  • Lekki, Lagos, Nigeria Hrcareers Full time

    Key Responsibilities:Providing introductory information to prospective and new customers, ensuring they are satisfied with products or services by handling complaints and inquiries.Additional Responsibilities:Following up with clients or customers by phone or email to check that they're still satisfied with their purchases, letting patrons know about...


  • Lekki, Nigeria Hrcareers Full time

    Providing introductory information to prospective and new customers Ensuring that consumers are satisfied with products or services by handling complaints and inquiries Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases Letting patrons know about additional products or services that might...


  • Lekki, Phase, Nigeria Hospitality Recruitment placement Service (HRPS) Full time

    Job Title: Food and Beverages ManagerIndustry: HospitalityJob Description:The Food and Beverages Manager will be responsible for overseeing all food and beverage operations, ensuring a superior dining experience and efficient service. This role involves managing menu planning, ordering supplies, supervising the team, and ensuring compliance with food safety...


  • Lekki and Ikoyi, Nigeria Ascentech Service Limited Full time

    Job DescriptionAs a Sales and Marketing Specialist at Ascentech Service Limited, you will be responsible for developing and implementing comprehensive marketing strategies to promote our printing services.Key Responsibilities:Develop and implement marketing strategies to promote our printing servicesConduct market research and analyze trends to identify new...


  • Lekki and Ikoyi, Nigeria Ascentech Service Limited Full time

    Job DescriptionWe are seeking a highly skilled Print Industry Marketing Strategist to join our team at Ascentech Service Limited.ResponsibilitiesDevelop and implement comprehensive marketing strategies to promote our printing services.Conduct market research and analyze trends to identify new sales opportunities.Create engaging content for promotional...

  • Marketing Strategist

    3 weeks ago


    Lekki and Ikoyi, Nigeria Ascentech Service Limited Full time

    Job Title: Sales and Marketing SpecialistsAscentech Service Limited is seeking a highly skilled Sales and Marketing Specialists to join our team. The ideal candidate will have a strong understanding of digital marketing tools and strategies, as well as excellent communication and interpersonal skills.Responsibilities:Develop and implement comprehensive...

  • Sales Manager

    3 weeks ago


    Lekki, Lagos, Nigeria Excel and Grace Consulting Full time

    Job Summary: Drive revenue growth and market share for our travel agency by developing sales strategies, managing a sales team, and building client relationships.Develop and implement comprehensive sales strategies aligned with the company's business objectives.Recruit, train, and lead a sales team to achieve sales targets.Build and maintain strong...


  • Lekki, Lagos, Nigeria Sigma Consulting Group Full time

    Job Title: Wealth OfficerLocation: Lekki, LagosSalary: 600,000Experience Required: Minimum 5 yearsJob Summary:Wealth Officers at Sigma Consulting Group are responsible for driving business growth by identifying and developing new business opportunities to generate liability for the company. They work closely with high-net-worth individuals, families, and...


  • Lekki, Lagos, Nigeria Sigma Consulting Group Full time

    Job Title: Wealth OfficerLocation: Lekki, LagosSalary: 600,000Experience Required: Minimum 5 yearsJob Summary:Wealth Officers play a critical role in driving business growth by identifying and developing new business opportunities to generate liability for the company. They work closely with high-net-worth individuals, families, and institutions to...


  • Lekki and Ikoyi, Nigeria Ascentech Service Limited Full time

    Responsibilities Develop and implement comprehensive marketing strategies to promote our printing services. Conduct market research and analyze trends to identify new sales opportunities. Create engaging content for promotional materials, social media, and our website. Build and maintain relationships with clients to enhance customer satisfaction and...


  • Lekki, Lagos, Nigeria VINES REALTY Full time

    Business Development Manager **Key Responsibilities:** • Maintain current client relationships and identify areas for potential clients • Establish business relationships with potential clients and meet with them • Develop new sales areas and improve sales through various methods • Research the latest industry trends and create new opportunities...


  • Lekki,Ajah, Nigeria Whip-smart Service Providers Limited Full time

    Job Description:At Whip-smart Service Providers Limited, we are seeking a highly skilled Digital Marketing Strategist to join our team. The ideal candidate will have a strong background in digital marketing and be able to develop and implement effective strategies to enhance brand visibility and engagement.Key Responsibilities:Develop and implement digital...