Customer service role

1 week ago


Lagos, Nigeria Adeola Full time

Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Responsibilities
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively



  • Lagos, Lagos, Nigeria Main Service Logistics Full time

    Job Title: Customer Service RepresentativeAbout the RoleMain Service Logistics is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative.Key Responsibilities:Maintain a positive attitude towards customers at all times, providing prompt and friendly support daily.Confirm payments made by customers and...


  • Lagos, Lagos, Nigeria Main Service Logistics Full time

    Main Service Logistics is looking for a skilled Cashier for Island Branch to contribute to the success of our organization.Job Overview:The Cashier role involves managing customer transactions efficiently and professionally, processing payments, and maintaining accurate records.Key Responsibilities:Manage customer transactions accurately and professionally...


  • lagos, Nigeria Main Service Logistics Full time

    We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. Responsibilities: Maintain a positive, empathetic, and...


  • Lagos, Lagos, Nigeria Main Service Logistics Full time

    We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role involves interacting with customers, resolving their queries and concerns, and ensuring they receive top-notch service.Key Responsibilities:Maintaining a positive attitude towards customers at all times.Providing prompt and...


  • Lagos, Lagos, Nigeria Main Service Logistics Full time

    Main Service Logistics is looking for a highly skilled and customer-focused professional to join our team as a Customer Service Representative. The successful candidate will have strong communication skills and the ability to work well under pressure.Key Responsibilities:Maintaining a positive attitude towards customers at all times, including during peak...


  • Lagos, Lagos, Nigeria Fortebet NG Full time

    Job SummaryFortebet NG is seeking a highly skilled and experienced customer service representative to manage customer transactions, provide exceptional in-person service, and resolve customer complaints in a professional and timely manner.Key Responsibilities:Manage customer transactions, including deposits, withdrawals, and betsProvide exceptional customer...


  • Lagos, Lagos, Nigeria Garment care Full time

    Company OverviewWe are a reputable garment care company seeking a dedicated Client Liaison Professional to provide exceptional customer service and support.


  • Lagos, Nigeria BLAKSKILL LIMITED Full time

    Position: Sales & Customer Service Officer Industry: Logistics Location: Gbagada, Lagos, Nigeria Job Type: Full-Time (On-site) Job Description (Summary) As the Sales & Customer Service Officer, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving business growth within assigned accounts or business units....

  • Café Attendant

    5 days ago


    Lagos, Lagos, Nigeria Jenniez School of African Interior Design Full time

    Job Title: Café Attendant - Customer Service ExpertAbout the Role:We are seeking a highly skilled and dedicated Café Attendant to provide exceptional customer service and manage snack sales at the Jenniez School of African Interior Design café. This role is ideal for someone with excellent communication skills, a warm and welcoming demeanor, and the...


  • Lagos, Lagos, Nigeria MaxGood Full time

    Job OverviewWe are seeking a highly skilled AI Prompt Engineer/Customer Service professional to join our team at MaxGood. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences while supporting the growth and development of our platform.


  • Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full time

    Key ResponsibilitiesAct as the primary point of contact for clients, responding to queries and providing expert advice on sales and logistics-related matters.Build and maintain strong client relationships through effective communication, negotiation, and presentation skills.Collaborate with internal teams to meet client needs, deliver high-quality customer...

  • Service Coordinator

    5 days ago


    Lagos Island Local Government Area, Lagos, Nigeria Hospitality Recruitment placement Service (HRPS) Full time

    Key Responsibilities of a BaristaWe are seeking a skilled Barista to join Hospitality Recruitment placement Service (HRPS). As a Barista, you will be responsible for crafting high-quality beverages and providing exceptional customer service.Primary Job Duties:Greet customers in a friendly manner and take food and drink orders.Prepare and serve beverages such...


  • Lagos, Lagos, Nigeria Swingsxstore Full time

    We're seeking a talented Customer Growth Representative to join our sales team at Swingsxstore. As a key contributor to our sales efforts, you'll be responsible for educating customers on how products or services can benefit them financially and professionally, while also monitoring the company's industry competitors, new products, and market...


  • Lagos, Lagos, Nigeria Jenniez School of African Interior Design Full time

    Join Our TeamJenniez School of African Interior Design invites applications for a Café Attendant to lead our on-campus café team. As a key ambassador for our institution, you will deliver exceptional customer experiences, manage café operations, and contribute to a positive and inclusive campus culture.Main Responsibilities:Provide outstanding customer...


  • Lagos, Lagos, Nigeria HEIRS LIFE ASSURANCE LTD Full time

    Role DescriptionSelling Insurance ProductsProviding Customer ServiceManaging Insurance Brokerage TasksAs an Insurance Sales Specialist at Heirs Life Assurance Ltd, you will be responsible for selling insurance products, providing exceptional customer service, and managing brokerage tasks with utmost professionalism.


  • Lagos, Lagos, Nigeria MarbleClear limited Full time

    Job OverviewWe are seeking an experienced Service Center Manager to oversee and manage our service center/workshop. The ideal candidate will demonstrate a strong understanding of diesel truck and bus diagnostics, fleet management, and maintenance, along with excellent leadership and customer service skills.This role offers an opportunity to drive operational...


  • Lagos, Lagos, Nigeria Fortebet NG Full time

    Job OverviewFortebet NG is seeking a highly skilled and experienced customer service representative to join our team and contribute to delivering exceptional customer experiences.ResponsibilitiesThe selected candidate will be responsible for managing customer transactions, providing exceptional customer service in-person, resolving customer complaints and...


  • Lagos, Lagos, Nigeria Drivecare Logistics and Services Full time

    Are you a professional driver looking for a new challenge? Do you have a passion for delivering excellent customer service? If so, we want to hear from you!At Drivecare Logistics and Services, we are seeking a skilled Chauffeur Service Provider to join our team. As a key member of our operations team, you will play a crucial role in ensuring the safe and...


  • Lagos, Nigeria Careers.giftmanufacturing Full time

    ROLE OVERVIEW The incumbent will be responsible for maintaining the image of the business, and will be the first point of contact for the organization; answering inquiries and providing information about the company with the utmost professionalism. The incumbent will also be responsible for upselling, crossing selling and generating sales leads. JOB...


  • Lagos, Lagos, Nigeria Tuteria Limited Full time

    Job OverviewThe Sales/Learning Support Advisory role is a key position at Tuteria Limited. This role encompasses learning consultation, advisory services, and revenue generation. The associate serves as the initial point of contact, interfacing between clients and tutors through seamless client onboarding, interaction, follow-up, conversion, loyalty, and...