Customer Service Representative

23 hours ago


Ikoyi, Lagos, Nigeria Hospitality Recruitment placement Service (HRPS) Full time

**Job Overview**

Hospitality Recruitment placement Service (HRPS) is seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have a strong background in customer service and be able to maintain a positive, empathetic attitude towards customers.

Main Responsibilities:

  • Maintain a professional attitude towards customers at all times.
  • Respond promptly to customer inquiries.
  • Communicate with customers through various channels.
  • Acknowledge and resolve customer complaints.
  • Process orders, forms, applications, and requests.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues as necessary.

Requirements:

  • Bachelor's degree in Mass Communication or related field.
  • At least 3 years of experience in a customer service role.
  • Strong phone and verbal communication skills.
  • Familiarity with CRM systems and practices.
  • Customer focus and adaptability to different personality types.

Benefits:

This role offers the opportunity to work in a dynamic environment with a talented team. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply.


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