Customer Journey Optimization Manager
4 weeks ago
Ascentech Service Limited is seeking a highly motivated and strategic Customer Lifecycle Management Manager to lead efforts in optimizing the entire customer journey. This role focuses on driving customer engagement, satisfaction, retention, and growth by understanding customer behavior and designing effective touchpoints across their lifecycle.
Key Responsibilities:- Develop and analyze customer journey maps to identify friction points and improvement opportunities.
- Design and execute targeted campaigns to engage customers at each lifecycle stage (onboarding, adoption, retention, churn prevention, and reactivation).
- Implement proactive strategies to reduce churn, increase customer retention, and identify upsell/cross-sell opportunities.
- Track customer metrics (e.g., NPS, churn rate, LTV, engagement) and provide actionable insights for continuous improvement.
- Build customer segments and deploy personalized experiences based on behavior, usage patterns, and demographics.
- Collaborate with Marketing, Product, and Customer Success teams to align messaging, develop initiatives, and ensure a seamless customer experience.
- Incorporate customer feedback into product and service improvements, collaborating with relevant departments to resolve pain points.
- Leverage CRM platforms, marketing automation tools, and customer data platforms (CDPs) to deliver seamless and scalable CLM strategies.
- Develop dashboards and reporting frameworks to monitor KPIs and demonstrate the impact of lifecycle initiatives to stakeholders.
- Strong analytical skills with experience in data interpretation and insights generation.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and marketing automation platforms (e.g., Marketo, Braze).
- Excellent project management skills and attention to detail.
- Exceptional communication and interpersonal skills with a customer-first mindset.
- Ability to work cross-functionally in a fast-paced environment.
- Knowledge of customer segmentation, loyalty programs, and retention strategies.
- Education: Bachelor's degree in Business, Marketing, Data Analytics, or a related field (MBA is a plus).
- Experience: 5+ years of experience in customer lifecycle management, customer success, marketing, or CRM management.
- Proven track record of developing and executing successful lifecycle campaigns.
-
Customer Journey Strategist
2 weeks ago
Ikeja, Lagos, Nigeria Ascentech Service Limited Full timeAs a key member of Ascentech Service Limited, the Customer Lifecycle Management Manager will play a pivotal role in optimizing the entire customer journey. This strategic position involves driving customer engagement, satisfaction, retention, and growth by understanding customer behavior and designing effective touchpoints across their lifecycle.The ideal...
-
Customer Lifecycle Optimization Lead
4 weeks ago
Ikeja, Lagos, Nigeria Ascentech Service Limited Full timeCustomer Lifecycle Management ManagerJob Summary:Ascentech Service Limited is seeking a highly skilled Customer Lifecycle Management Manager to lead efforts in optimizing the entire customer journey. This role focuses on driving customer engagement, satisfaction, retention, and growth by understanding customer behavior and designing effective touchpoints...
-
Customer Relationship Manager
4 weeks ago
Ikeja, Lagos, Nigeria NSIA INSURANCE LIMITED Full timeJob DescriptionNSIA INSURANCE LIMITED is seeking a highly skilled Customer Relationship Officer to join our team.Key ResponsibilitiesClient Acquisition: Develop an effective strategy to attract new clients and grow our customer base.Risk Management: Profile the risk of clients and provide solutions to mitigate potential losses.Business Development: Book...
-
Digital Marketing Specialist for Tourism
2 weeks ago
Ikeja, Lagos, Nigeria PRUVIA INTEGRATED LIMITED Full timeKey Responsibilities:1. Digital Marketing Strategy: Develop and implement comprehensive digital marketing strategies to drive lead generation and revenue growth. Utilize SEO, SEM, social media, email marketing, and content marketing to attract potential customers. Monitor and optimize digital campaigns to ensure they are cost-effective...
-
Customer Service Ambassador
4 weeks ago
Ikeja, Lagos, Nigeria Mummy Delicious Food Services Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Mummy Delicious Food Services. As a key member of our support team, you will be responsible for managing customer inquiries and complaints across various communication channels.Key Responsibilities:Process customer orders, modifications, and escalate...
-
Digital Marketing Travel Consultant
4 weeks ago
Ikeja, Lagos, Nigeria Pruvia Integrated ltd Full timeJob Title: Digital Marketing Travel ConsultantWe are seeking a highly skilled Digital Marketing Travel Consultant to join our team at Pruvia Integrated ltd. As a key member of our marketing team, you will be responsible for developing and implementing comprehensive digital marketing strategies to drive lead generation, brand awareness, and revenue growth in...
-
Customer Service Ambassador
4 weeks ago
Ikeja, Lagos, Nigeria Mummy Delicious Food Services Full timeMummy Delicious Food Services Customer Service RepresentativeWe are seeking a skilled and patient Customer Service Representative to join our team at Mummy Delicious Food Services. As a key member of our customer-facing team, you will be responsible for managing customer inquiries and complaints, processing orders and modifications, and escalating issues...
-
Customer Service Ambassador
4 weeks ago
Ikeja, Lagos, Nigeria PRUVIA INTEGRATED LIMITED Full timeJob Title:Customer Experience ExecutiveLocation:Ikeja, LagosJob Type:Full TimeJob Summary:We are seeking a dedicated and customer-focused professional to provide exceptional service and support to our customers. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a...
-
Customer Experience Associate
4 weeks ago
Ikeja, Lagos, Nigeria PRUVIA INTEGRATED LIMITED Full timeJob Title: Customer Experience ExecutiveLocation: Ikeja, LagosJob Type: Full TimeJob Summary:We are seeking a dedicated and customer-focused professional to provide exceptional service and support to our customers. As a Customer Experience Executive, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring...
-
Customer Service Representative
4 weeks ago
Ikeja, Lagos, Nigeria PRUVIA INTEGRATED LIMITED Full timeCustomer Service ExecutiveWe are seeking a highly motivated and detail-oriented Customer Service Executive to join our dynamic team at Pruvia Integrated Limited. The ideal candidate will be computer-savvy, proficient in software applications such as Corel Draw and MS Suite, and experienced in email marketing and social media management.Key...
-
Customer Service Liaison
2 weeks ago
Ikeja, Lagos, Nigeria PRUVIA INTEGRATED LIMITED Full timeAt PRUVIA INTEGRATED LIMITED, we are seeking a skilled Customer Service Liaison to provide top-notch support to our customers. The ideal candidate will possess excellent communication skills, be proficient in software applications such as Corel Draw and MS Suite, and have experience in email marketing and social media management.The key responsibilities of...
-
Customer Service Liaison
2 weeks ago
Ikeja, Lagos, Nigeria Mummy Delicious Food Services Full timeAbout the Role:Mummy Delicious Food Services is looking for a skilled Customer Service Representative to manage customer queries and complaints across various communication channels.Key Responsibilities:Process orders and modifications efficientlyEvaluate and escalate customer complaintsRespond to customer inquiries in a timely and professional mannerWork...
-
Customer Service Liaison
2 weeks ago
Ikeja, Lagos, Nigeria Whoosh NG Full timeWe are currently seeking a skilled Customer Service Specialist with core competencies in:Communication, Decision-Making and Crisis Management, and Multitasking.The ideal candidate should reside in the Ikeja, Oshodi, Ojota, Ogudu, Ogba, or Magodo areas and possess excellent communication skills to effectively interact with clients.At Whoosh NG, we value...
-
Reservations Intern
4 weeks ago
Ikeja, Lagos, Nigeria Marriott International, Inc. Full timeIdeal for current college or university students, our Hotel Internship Program offers hands-on experience in hotel management, preparing you to pursue opportunities after graduation.Internship Objectives:Gain practical knowledge of hotel operations from the ground upImmerse yourself in Marriott's culture and businessExplore the travel industry and discover...
-
Customer Service Ambassador
2 days ago
Ikeja, Lagos, Nigeria Whoosh NG Full timeWe are seeking a Customer Service Specialist to join our team at Whoosh NG. This role involves core competences in:• Effective Communication• Strategic Decision-Making and Crisis Management• MultitaskingJob OverviewThis is an exciting opportunity for a customer-focused individual to provide exceptional service to clients, resolve issues efficiently,...
-
Category Manager
4 weeks ago
Ikeja, Lagos, Nigeria BEST SERVICE RAYA Full timeJob Title: Category ManagerAt BEST SERVICE RAYA, we are seeking a highly skilled Category Manager to join our team. As a Category Manager, you will be responsible for delivering a world-class customer experience through the right assortment, perfect online ergonomics, best prices, and innovative marketing campaigns.Key Responsibilities:Develop and implement...
-
Customer Service Liaison
4 weeks ago
Ikeja, Lagos, Nigeria NSIA INSURANCE LIMITED Full timeKey ResponsibilitiesDevelop a strategic approach to attract and retain clients.Profile clients to identify potential risks and provide tailored solutions.Arrange presentations with organizations to showcase our services.Prepare regular reports to track performance and identify areas for improvement.Manage customer records and accounts to prevent...
-
Territory Sales Manager
4 weeks ago
Ikeja, Lagos, Nigeria Seven-Up Bottling Company Full timeJob Title: Territory Development OfficerLocations: LagosJob Type: Full-timeJob BriefSeven-Up Bottling Company is seeking a Territory Development Officer to drive sales growth and customer engagement in the Lagos region.Key Responsibilities:Maintain and develop strong relationships with existing and new customers to drive sales growth and customer...
-
Digital Marketing Travel Consultant
4 weeks ago
Ikeja, Lagos, Nigeria Pruvia Integrated ltd Full timeJob Title: Digital Marketing Travel ConsultantType: Full-TimeLocation: Ikeja, LagosIndustry: TourismJob BriefOur client, a leading player in the Tourism sector, seeks a highly skilled and experienced Digital Marketing Travel Consultant to join our dynamic team. The primary goal of this role is to leverage digital marketing strategies to generate qualified...
-
Digital Marketing Travel Consultant
4 weeks ago
Ikeja, Lagos, Nigeria Pruvia Integrated ltd Full timeJob Title: Digital Marketing Travel ConsultantType: Full-TimeLocation: Ikeja, LagosIndustry: TourismJob BriefOur client, a leading player in the Tourism sector, seeks a highly skilled and experienced Digital Marketing Travel Consultant to join our dynamic team. The primary goal of this role is to leverage digital marketing strategies to generate qualified...