Customer Service Ambassador

1 week ago


Ikeja, Lagos, Nigeria PRUVIA INTEGRATED LIMITED Full time
Job Title:

Customer Experience Executive

Location:

Ikeja, Lagos

Job Type:

Full Time

Job Summary:

We are seeking a dedicated and customer-focused professional to provide exceptional service and support to our customers. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:
  1. Respond to customer inquiries via various communication channels in a timely and professional manner.
  2. Identify and resolve customer issues, complaints, and concerns by providing accurate information, troubleshooting problems, and offering effective solutions.
  3. Maintain a thorough understanding of the company's products, services, policies, and procedures to provide accurate and up-to-date information to customers.
  4. Collect and document customer feedback and suggestions to help improve products, services, and customer experience.
  5. Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints using the company's customer relationship management (CRM) system.
  6. Conduct follow-up communications to ensure customer issues are resolved and customer satisfaction is achieved.
  7. Work closely with other departments, such as sales, marketing, and technical support, to resolve customer issues and improve service quality.
  8. Participate in ongoing training and development sessions to enhance customer service skills and knowledge.
Qualification:

HND, Bachelor's degree in any field.

Experience: 1-2 years of experience in a customer service or support role.

Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
  • Ability to handle difficult or irate customers calmly and professionally.
  • Strong multitasking and time-management skills.
  • Ability to work independently and as part of a team.
Salary:

Negotiable



  • Ikeja, Lagos, Nigeria Mummy Delicious Food Services Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Mummy Delicious Food Services. As a key member of our support team, you will be responsible for managing customer inquiries and complaints across various communication channels.Key Responsibilities:Process customer orders, modifications, and escalate...


  • Ikeja, Lagos, Nigeria Pietro Hire Full time

    Customer Service Representative RoleWe are seeking a skilled Customer Service Representative to join our team at Pietro Hire. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through various communication channels.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Ikeja, Lagos, Nigeria Mummy Delicious Food Services Full time

    Mummy Delicious Food Services Customer Service RepresentativeWe are seeking a skilled and patient Customer Service Representative to join our team at Mummy Delicious Food Services. As a key member of our customer-facing team, you will be responsible for managing customer inquiries and complaints, processing orders and modifications, and escalating issues...


  • Ikeja, Lagos, Nigeria BEST SERVICE RAYA Full time

    Job Title: Contact Center AgentAt BEST SERVICE RAYA, we are seeking a highly skilled and motivated Contact Center Agent to join our team.Job SummaryWe are looking for a customer-focused individual to handle inbound and outbound calls, provide exceptional customer service, and ensure customer satisfaction.Key ResponsibilitiesMake outbound calls and receive...


  • Ikeja, Lagos, Nigeria BEST SERVICE RAYA Full time

    BEST SERVICE RAYA is seeking a highly skilled and motivated Contact Center Agent to join our team. As a Contact Center Agent, you will be responsible for providing exceptional customer service and ensuring customer satisfaction. Your primary duties will include making outbound calls and receiving inbound calls, taking customer orders, processing them, and...


  • Ikeja, Lagos, Nigeria Ascentech Service Limited Full time

    Customer Lifecycle Management ManagerAscentech Service Limited is seeking a highly motivated and strategic Customer Lifecycle Management Manager to lead efforts in optimizing the entire customer journey. This role focuses on driving customer engagement, satisfaction, retention, and growth by understanding customer behavior and designing effective touchpoints...


  • Ikeja, Lagos, Nigeria Ascentech Service Limited Full time

    Customer Lifecycle Management ManagerJob Summary:Ascentech Service Limited is seeking a highly skilled Customer Lifecycle Management Manager to lead efforts in optimizing the entire customer journey. This role focuses on driving customer engagement, satisfaction, retention, and growth by understanding customer behavior and designing effective touchpoints...


  • Ikeja, Lagos, Nigeria Notioncareersng Full time

    Notioncareersng is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for customers with questions or issues about our products or services. Your responsibilities will include answering inbound calls, addressing customer inquiries, and processing payments or...


  • Ikeja, Lagos, Nigeria Notioncareersng Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-oriented individual to join our team as a Customer Service Representative.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide product information and answer questions about our services.Process payments and handle returns...


  • Ikeja, Lagos, Nigeria Pietro Hire Full time

    Customer Service RepresentativePietro Hire is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.Key...


  • Ikeja, Lagos, Nigeria PRUVIA INTEGRATED LIMITED Full time

    Customer Service ExecutiveWe are seeking a highly motivated and detail-oriented Customer Service Executive to join our dynamic team at Pruvia Integrated Limited. The ideal candidate will be computer-savvy, proficient in software applications such as Corel Draw and MS Suite, and experienced in email marketing and social media management.Key...


  • Ikeja, Lagos, Nigeria NSIA INSURANCE LIMITED Full time

    Key ResponsibilitiesDevelop a strategic approach to attract and retain clients.Profile clients to identify potential risks and provide tailored solutions.Arrange presentations with organizations to showcase our services.Prepare regular reports to track performance and identify areas for improvement.Manage customer records and accounts to prevent...

  • Product Team Lead

    1 week ago


    Ikeja, Lagos, Nigeria BEST SERVICE RAYA Full time

    Product Team LeadAt BEST SERVICE RAYA, we are seeking a highly skilled and experienced Product Team Lead to join our team. As a key member of our product team, you will be responsible for leading the development and launch of new products, as well as managing the online shop's product offerings.Key Responsibilities:Conduct deals on current products and...

  • Product Team Lead

    1 week ago


    Ikeja, Lagos, Nigeria BEST SERVICE RAYA Full time

    Product Team LeadAt BEST SERVICE RAYA, we are seeking a highly skilled Product Team Lead to join our team. As a key member of our product team, you will be responsible for leading the development and launch of new products, as well as managing the online shop's product offerings.Key Responsibilities:Conduct deals on current products and capture more...


  • Ikeja, Lagos, Nigeria BEST SERVICE RAYA Full time

    Job Title: Sales RepresentativeJob Summary: BEST SERVICE RAYA is seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for acquiring new dealers and increasing sales revenue in the domestic appliances market.Key Responsibilities:• Identify and acquire new dealers in the...


  • Ikeja, Lagos, Nigeria Khemsburgfabric global service Full time

    Job Title: Sales RepresentativeWe are seeking a highly motivated and results-driven Sales Representative to join our team at Khemsburg Fabric Global Service. As a Sales Representative, you will be responsible for identifying and pursuing new business opportunities, building and maintaining relationships with existing clients, and driving sales growth.Key...


  • Ikeja, Lagos, Nigeria BEST SERVICE RAYA Full time

    Job Title: Warehouse LaborWe are seeking a highly skilled and experienced Warehouse Labor to join our team at BEST SERVICE RAYA.Responsibilities:Manage the receipt, storage, and distribution of goods in a safe and efficient manner.Maintain accurate inventory records and perform regular quality checks to ensure compliance with company standards.Process...


  • Ikeja, Lagos, Nigeria BEST SERVICE RAYA Full time

    Job Title: Quality Assurance and Control OfficerAt BEST SERVICE RAYA, we are seeking a highly skilled Quality Assurance and Control Officer to join our team. This role is responsible for ensuring that our products and services meet the highest quality standards.Key Responsibilities:Develop and implement effective quality control processes to meet customer...


  • Ikeja, Lagos, Nigeria BEST SERVICE RAYA Full time

    Job Title:Job Title: Sales Representative (Small Domestic Appliances)Location: Lagos and IbadanEmployment Type: Full-timeSummary of RoleThe sales representative is responsible for customer acquisition and sales conversion in order to fulfill strategy, goals and objectives set by management.Essential Duties and ResponsibilitiesScan the assigned area/s in the...


  • Ikeja, Lagos, Nigeria PRUVIA INTEGRATED LIMITED Full time

    Job Title: Customer Experience ExecutiveLocation: Ikeja, LagosJob Type: Full TimeJob Summary:We are seeking a dedicated and customer-focused professional to provide exceptional service and support to our customers. As a Customer Experience Executive, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring...