Customer Experience Associate

4 weeks ago


Ikeja, Lagos, Nigeria PRUVIA INTEGRATED LIMITED Full time
Job Title: Customer Experience Executive

Location: Ikeja, Lagos

Job Type: Full Time


Job Summary:

We are seeking a dedicated and customer-focused professional to provide exceptional service and support to our customers. As a Customer Experience Executive, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive customer experience through effective communication and problem-solving skills.


Key Responsibilities:
  • Respond to customer inquiries via various communication channels in a timely and professional manner.
  • Identify and resolve customer issues, complaints, and concerns by providing accurate information, troubleshooting problems, and offering effective solutions.
  • Maintain a thorough understanding of the company's products, services, policies, and procedures to provide accurate and up-to-date information to customers.
  • Collect and document customer feedback and suggestions to help improve products, services, and customer experience.
  • Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints using the company's customer relationship management (CRM) system.
  • Conduct follow-up communications to ensure customer issues are resolved and customer satisfaction is achieved.
  • Work closely with other departments, such as sales, marketing, and technical support, to resolve customer issues and improve service quality.
  • Participate in ongoing training and development sessions to enhance customer service skills and knowledge.


Qualification:

HND, Bachelor's degree in any field.

Experience: 1-2 years of experience in a customer service or support role.


Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
  • Ability to handle difficult or irate customers calmly and professionally.
  • Strong multitasking and time-management skills.
  • Ability to work independently and as part of a team.


Salary: Negotiable



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