Customer Experience Associate
4 weeks ago
Location: Ikeja, Lagos
Job Type: Full Time
We are seeking a dedicated and customer-focused professional to provide exceptional service and support to our customers. As a Customer Experience Executive, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive customer experience through effective communication and problem-solving skills.
- Respond to customer inquiries via various communication channels in a timely and professional manner.
- Identify and resolve customer issues, complaints, and concerns by providing accurate information, troubleshooting problems, and offering effective solutions.
- Maintain a thorough understanding of the company's products, services, policies, and procedures to provide accurate and up-to-date information to customers.
- Collect and document customer feedback and suggestions to help improve products, services, and customer experience.
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints using the company's customer relationship management (CRM) system.
- Conduct follow-up communications to ensure customer issues are resolved and customer satisfaction is achieved.
- Work closely with other departments, such as sales, marketing, and technical support, to resolve customer issues and improve service quality.
- Participate in ongoing training and development sessions to enhance customer service skills and knowledge.
HND, Bachelor's degree in any field.
Experience: 1-2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to handle difficult or irate customers calmly and professionally.
- Strong multitasking and time-management skills.
- Ability to work independently and as part of a team.
Salary: Negotiable
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