Digital Banking Channel Specialist

3 days ago


Abuja, FCT, Nigeria Trident Microfinance Bank Full time

At Trident Microfinance Bank, we are committed to delivering exceptional customer experiences and driving the adoption of digital banking channels. As a key member of our team, you will play a critical role in enhancing customer satisfaction and ensuring seamless interactions with our online platforms.

About the Role

We are seeking an experienced E-Banking Officer to join our team. This is a unique opportunity to contribute to the growth and development of our digital banking services, focusing on online banking, mobile banking, and digital payments.

The successful candidate will be responsible for reviewing onboarding documents, implementing required solutions, resolving profile management issues, and escalating complex cases to higher levels of support. Additionally, they will assist with token management, dispatch, and merchant/corporate profile administration on digital channels.

Key Responsibilities
  • Review and implement onboarding documents on required platforms
  • Resolve all POS/USSD/online banking profile management issues
  • Escalate complex issues requiring higher level of support
  • Assist with token management and dispatch
  • Support merchant and corporate profile admin on digital channels
Requirements

To be considered for this position, you should have strong technical skills, excellent problem-solving abilities, and outstanding communication skills. Experience in digital banking, online platforms, or related fields is highly desirable.

A competitive salary package, commensurate with experience, is offered to attract and retain top talent. We estimate the salary range to be around $40,000 - $60,000 per annum, depending on qualifications and performance.



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