Duties of a Senior Hospitality Executive

3 weeks ago


Lekki, Lagos, Nigeria Vertiline Synergy Limited Full time

Job Title: Duties of a Senior Hospitality Executive


At Vertiline Synergy Limited, we are seeking a skilled and experienced Floor Supervisor/Manager to oversee the daily operations of our hospitality venues. This is an exciting opportunity for a professional with excellent leadership and interpersonal skills to join our team.

Estimated Salary: 140k

About the Role:

We are looking for a highly organized and customer-focused individual who can supervise all floor activities, including assisting customers, monitoring staff, and managing inventory. The successful candidate will be responsible for ensuring that all floor requirements are met, while also providing excellent guest experiences.

Responsibilities:

  • Operational Efficiency: Ensure seamless day-to-day operations, maintaining high standards of quality and service delivery.
  • Staff Supervision: Lead and motivate the floor team, delegating tasks effectively and providing guidance and support when needed.
  • Guest Experience: Deliver exceptional customer service, welcoming guests warmly and ensuring their needs are met throughout their stay.
  • Inventory Management: Oversee the management of inventory, ensuring accurate stock levels and minimizing waste.
  • Environment Maintenance: Maintain a clean and safe environment, adhering to health and safety standards.
  • Brand Storytelling: Develop and maintain brand identity, driving sales and enhancing the guest experience.
  • CRM Software: Utilize CRM software to build customer profiles, track visits, and analyze spending habits.
  • Relationship Building: Foster strong relationships with key clients and regular guests, learning their preferences and recognizing them on subsequent visits.

Requirements:

  • Qualifications: B.SC in Hospitality Management or related field.
  • Experience: Minimum 2 years of management experience in the hospitality industry.
  • Skill Set: Excellent communication and leadership skills, knowledge of inventory management and sales techniques, ability to multitask, and a customer-focused mindset.

Why Join Us:

As a Floor Supervisor/Manager at Vertiline Synergy Limited, you will have the opportunity to develop your skills and expertise in a dynamic and supportive work environment. With a competitive salary package and opportunities for career growth, this role offers a fulfilling and challenging experience for professionals who are passionate about delivering exceptional customer service and driving business success.



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