Technical Support Specialist

4 weeks ago


Lagos, Lagos, Nigeria Expectoo Nigeria Full time
Job Title: Technical Support

We are seeking a highly skilled Technical Support Executive to join our team at Expectoo Nigeria. The ideal candidate will have experience in Hotel ERP/Management Systems (PMS) and be responsible for implementing projects based on pre-defined tasks and guidelines.

Key Responsibilities:
  • Implement projects with pre-defined tasks and guidelines, ensuring timely project completion with successful client sign-offs.
  • Excellent analytical skills and understanding of business processes, and ability to work in a highly customized Hotel ERP/PMS environment.
  • Train end users on the respective products during project implementation and after-sales support.
  • Handle customer queries with respect to the application's functionality and the organization's policies.
  • Accurately manage crisis escalation and transfer calls/tasks to other teams as appropriate.
  • Respond to technical support issues at a moment's notice and be on-call as needed.
  • Excellent verbal and written communication skills, bonus for multilingual skills.
  • Daily targets to be met on tasks/cases assigned by the L2 team and cases to be either closed/escalated to next level.
  • Maintain key accounts support and coordination with the Regional team.
  • Troubleshoot a variety of technical and non-technical issues customers are facing with their respective products.
Qualifications:
  • Excellent verbal and written communication skills.
  • Good analytical skills.
  • Bachelor's Degree or Equivalent.
  • Knowledge of IoT and Windows range of applications.
  • Customer relationship management.
  • Multi-linguistic skills.
  • Hospitality Domain knowledge preferred.
  • Technical Support Experience.
  • Knowledge of SQL preferred.
Experience:
  • Experience in the Hotel industry (Hotel IT, Front Office, Operations).
  • Experience in the Technical Support Center.
  • Experience in handling Hotel ERP solutions or Interfaces.

We offer a competitive salary, opportunities for professional growth and development, and a collaborative and supportive work environment. If you have experience working with Hotel Property Management Systems (PMS) and possess the skills to manage the outlined responsibilities, we would be excited to have you on our team.



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