Customer Service Ambassador

2 days ago


Ikeja, Lagos, Nigeria Kitchessence Full time
Job Summary

We are seeking a highly skilled Customer Service Ambassador to join our team at Kitchessence. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat platforms.
  • Act as a brand advocate, ensuring customers have a positive perception of Kitchessence and its products.
  • Assist customers with inquiries, complaints, and feedback, demonstrating empathy and professionalism.
  • Process customer orders, returns, and exchanges while maintaining accurate records.
  • Stay up-to-date on product knowledge and features to provide informed responses to customer inquiries.
  • Maintain a positive attitude, adapting to changing circumstances and priorities.
Requirements
  • Demonstrated ability to work in a fast-paced environment with multiple priorities.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and critical thinking skills.
  • High school diploma or equivalent required; degree preferred.


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