
Customer Service Associate
2 days ago
Najec FMCG is seeking a skilled Cashier and Customer Experience Specialist to join our team. This role requires an individual who can provide exceptional customer service while accurately processing sales transactions.
About the Role:
We are looking for a friendly and efficient individual who can handle cash, answer customer inquiries, and resolve issues in a timely and professional manner. The ideal candidate will be a team player with strong communication skills and a commitment to ensuring customer satisfaction.
Main Responsibilities:
- Customer Service:
- Greet customers warmly and provide a positive shopping experience.
- Answer customer inquiries regarding products, services, and store policies.
- Resolve customer complaints and issues effectively and efficiently.
- Provide product recommendations and assist customers in making informed purchasing decisions.
- Handle returns, exchanges, and refunds according to company policy.
- Maintain a clean and organized customer service area.
- Stay up-to-date on product knowledge and promotions.
- Build and maintain positive relationships with customers.
- Direct customers to appropriate departments or personnel as needed.
- Provide information on store hours, locations, and contact details.
- Cashier Duties:
- Accurately process sales transactions using a cash register or point-of-sale (POS) system.
- Handle cash, credit, and debit card payments with accuracy and efficiency.
- Issue receipts and provide correct change to customers.
- Balance cash drawer at the beginning and end of each shift.
- Process returns and exchanges accurately.
- Handle gift card and loyalty program transactions.
- Prevent and detect fraudulent activities.
- Maintain a clean and organized checkout area.
- Bag or package customer purchases.
- Scan items accurately and efficiently.
- Handle coupons and discounts.
- General Responsibilities:
- Adhere to all company policies and procedures.
- Maintain a professional appearance and demeanor.
- Work effectively as part of a team.
- Assist with store opening and closing procedures.
- Perform other duties as assigned by management.
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