Customer Service Associate

2 days ago


Abuja, FCT, Nigeria Najec FMCG Full time
Job Overview:

Najec FMCG is seeking a skilled Cashier and Customer Experience Specialist to join our team. This role requires an individual who can provide exceptional customer service while accurately processing sales transactions.

About the Role:

We are looking for a friendly and efficient individual who can handle cash, answer customer inquiries, and resolve issues in a timely and professional manner. The ideal candidate will be a team player with strong communication skills and a commitment to ensuring customer satisfaction.

Main Responsibilities:

  • Customer Service:
  • Greet customers warmly and provide a positive shopping experience.
  • Answer customer inquiries regarding products, services, and store policies.
  • Resolve customer complaints and issues effectively and efficiently.
  • Provide product recommendations and assist customers in making informed purchasing decisions.
  • Handle returns, exchanges, and refunds according to company policy.
  • Maintain a clean and organized customer service area.
  • Stay up-to-date on product knowledge and promotions.
  • Build and maintain positive relationships with customers.
  • Direct customers to appropriate departments or personnel as needed.
  • Provide information on store hours, locations, and contact details.

  • Cashier Duties:
  • Accurately process sales transactions using a cash register or point-of-sale (POS) system.
  • Handle cash, credit, and debit card payments with accuracy and efficiency.
  • Issue receipts and provide correct change to customers.
  • Balance cash drawer at the beginning and end of each shift.
  • Process returns and exchanges accurately.
  • Handle gift card and loyalty program transactions.
  • Prevent and detect fraudulent activities.
  • Maintain a clean and organized checkout area.
  • Bag or package customer purchases.
  • Scan items accurately and efficiently.
  • Handle coupons and discounts.

  • General Responsibilities:
  • Adhere to all company policies and procedures.
  • Maintain a professional appearance and demeanor.
  • Work effectively as part of a team.
  • Assist with store opening and closing procedures.
  • Perform other duties as assigned by management.

  • Customer Service Lead

    3 weeks ago


    Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time

    Position: Customer Service LeadIndustry: Agriculture/AgrotechLocation: Abuja, NigeriaJob Type: Full-TimeJob Description (Summary):As the Customer Service Lead, you will manage daily customer service operations, lead and mentor a team of support representatives, and develop strategies to enhance customer satisfaction. You will also analyze feedback to improve...


  • Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time

    Job OverviewAt BLAKSKILL LIMITED, we are seeking a highly skilled Customer Service Manager to lead our daily customer service operations. This is an exciting opportunity for a results-driven professional to manage a team of support representatives and develop strategies to enhance customer satisfaction.Key Responsibilities:• Oversee daily customer service...


  • Abuja, FCT, Nigeria Hasob Integrated Services Full time

    We are seeking a highly motivated Business Development Associate to join our team at Hasob Integrated Services.In this role, you will leverage your sales expertise to drive business growth and development.Your primary responsibility will be to identify opportunities and cultivate relationships with potential clients.Experience in sales (preferably in...


  • Abuja, FCT, Nigeria KAAPO NIGERIA LIMITED Full time

    Job SummaryWe are seeking a highly skilled Customer Care Representative to join our team at KAAPO NIGERIA LIMITED. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their concerns and issues in a timely and professional manner.Key Responsibilities:Listen to customers' concerns...


  • Abuja, FCT, Nigeria Cassidy Holdings Full time

    At Cassidy Holdings, we are passionate about creating captivating and influential content that resonates with audiences worldwide. As a dynamic media company, we specialize in video production, digital marketing and content creation. Our team of seasoned professionals brings together a wealth of experience in entertainment, technology and lifestyle.As we...

  • Finance Associate

    2 weeks ago


    Abuja, FCT, Nigeria Hempawa Consult Full time

    We are seeking a Finance Associate to join our finance team. This role involves managing and reviewing financial data, assisting in the preparation of financial reports and budgets, overseeing loan portfolio performance, and supporting payroll processing. The ideal candidate should also handle general administrative tasks efficiently and ensure compliance...


  • Abuja, FCT, Nigeria Coronation life insurance limited Full time

    Why Work for Us?. At Coronation Life Insurance Limited, we pride ourselves on being a dynamic and forward-thinking organization. We offer our employees a range of benefits, including professional development opportunities, a supportive team environment, and a competitive salary. We are committed to delivering exceptional customer service and building...


  • Abuja, FCT, Nigeria Mozuk Health Group Full time

    Our CommitmentMozuk Health Group is committed to excellence in patient care and service. We believe that every individual deserves respect, kindness, and compassion. As a Front Desk Officer, you will be part of a dynamic team dedicated to providing a positive experience for our patients and visitors. Your skills and expertise will enable you to make a...


  • Abuja, FCT, Nigeria ITC Worldwide INC Full time

    Job Summary:We are seeking a Dynamics CRM Functional Associate to support the implementation, customization, and maintenance of Microsoft Dynamics CRM solutions. The ideal candidate will bridge the gap between business needs and technical capabilities, ensuring the CRM platform meets organizational goals. This role involves gathering requirements,...


  • Abuja, FCT, Nigeria Hempawa Consult Ltd Full time

    We are seeking an experienced Customer Experience Director to lead and develop our customer service strategy.About the RoleThis is a senior leadership position that will oversee the development and implementation of customer service strategies to enhance satisfaction.Lead and develop a team of customer service representatives to deliver exceptional support...

  • Customer Success lead

    3 weeks ago


    Abuja, FCT, Nigeria Hempawa Consult Ltd Full time

    Key Responsibilities:- Supervise and mentor a team of customer service representatives- Handle escalated customer inquiries and resolve complex issues efficiently- Develop and implement customer service strategies to enhance satisfaction- Monitor team performance and provide coaching to improve service quality- Collaborate with other departments to...


  • Abuja, FCT, Nigeria Hempawa Consult Ltd Full time

    At Hempawa Consult Ltd, we are seeking an exceptional Customer Success Manager to join our team. This is a key role that will lead and mentor a group of customer service representatives.About the RoleThis is a leadership position where you will be responsible for handling escalated customer inquiries, resolving complex issues efficiently, and developing...


  • Abuja, FCT, Nigeria Najec FMCG Full time

    Job Summary:The Customer Care/Cashier is responsible for providing exceptional customer service while accurately processing sales transactions. This role requires a friendly and efficient individual who can handle cash, answer customer inquiries, and resolve issues in a timely and professional manner. The ideal candidate will be a team player with strong...


  • Abuja, FCT, Nigeria Hempawa Consult Ltd Full time

    Hempawa Consult Ltd is looking for a Senior Customer Advocate Lead to play a critical role in ensuring our customers receive exceptional service.Job DescriptionThis position involves supervising a team of customer service representatives and providing coaching to improve their performance.Mentor and guide a team of customer service representatives to deliver...


  • Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time

    Company OverviewWe are BLAKSKILL LIMITED, a leading player in the agricultural sector, providing innovative solutions to farmers and agribusiness partners. As a Agricultural Customer Support Lead, you will play a vital role in ensuring that our customers receive top-notch service, driving customer satisfaction and loyalty.Responsibilities:• Build strong...


  • Abuja, FCT, Nigeria Jomav Homes and Properties Full time

    1. Receiving clients and visitor alike2. creations of clients file3. proper handling of clients files4. reporting on client files5. Sending and receiving of client files from the Head office.6. Receiving quest7. Sending mails to clients.

  • Service Delivery

    24 hours ago


    Abuja, FCT, Nigeria Bella Recruiter Full time

    Function: Service Delivery & SupportReporting to: Regional Head, Network Core & Service DeliveryLocation: AbujaTravel Frequency: OccassionalPurpose of the JobReporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer isresponsible for deploying carrier grade and reliable network infrastructure and services for ipNX...


  • Abuja, FCT, Nigeria Coronation life insurance limited Full time

    Our Mission. At Coronation Life Insurance Limited, our mission is to provide innovative insurance solutions that meet the evolving needs of our customers. We strive to deliver exceptional customer service and build long-term relationships with our clients.About the Role. As a Financial Services Associate, you will play a key role in helping us achieve our...


  • Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time

    Job OverviewAs a Financial Services Specialist at Blakskill Limited, you will play a key role in promoting our financial products and services to prospective clients. Your primary responsibilities will include:Developing and implementing sales strategies to meet revenue targets.Collaborating with the marketing team to create engaging content and promotional...


  • Abuja, FCT, Nigeria Bella Recruiter Full time

    Job DescriptionRole Overview: The Service Fulfilment Engineer is a critical member of our technical team, responsible for delivering high-quality network services to our enterprise customers.About the Role:Design and deliver network infrastructure and services that meet customer SLAs.Work closely with colleagues to ensure seamless deployment and maintenance...