Customer Experience Director

7 days ago


Abuja, FCT, Nigeria Hempawa Consult Ltd Full time

We are seeking an experienced Customer Experience Director to lead and develop our customer service strategy.

About the Role

This is a senior leadership position that will oversee the development and implementation of customer service strategies to enhance satisfaction.

  • Lead and develop a team of customer service representatives to deliver exceptional support to customers.
  • Collaborate with other departments to improve customer support processes and maintain accurate records of customer interactions and feedback.
Responsibilities

The responsibilities of this role include:

  • Supervising and mentoring a team of customer service representatives.
  • Developing and implementing customer service strategies to enhance satisfaction.
  • Collaborating with other departments to improve customer support processes.
Requirements

To be successful in this role, you will need:

  • Proven experience in customer service, preferably in a leadership role.
  • Strong problem-solving skills with a customer-first approach.
  • Excellent communication and interpersonal abilities.
  • Ability to multitask in a fast-paced environment.
  • Proficiency in CRM software and customer support tools.


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