Agricultural Customer Support Lead

2 days ago


Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time
Company Overview

We are BLAKSKILL LIMITED, a leading player in the agricultural sector, providing innovative solutions to farmers and agribusiness partners. As a Agricultural Customer Support Lead, you will play a vital role in ensuring that our customers receive top-notch service, driving customer satisfaction and loyalty.

Responsibilities:
• Build strong relationships with customers, particularly smallholder farmers and agribusiness partners, to understand their needs and concerns.
• Develop strategies to improve customer satisfaction and promote brand loyalty.
• Collaborate with marketing and product teams to align customer service efforts with overall business goals.
• Leverage digital tools and CRM systems to manage customer interactions effectively.
• Analyze customer feedback to identify trends and recommend product or service improvements.

Requirements:
• Bachelor's degree in Business Administration, Agriculture, Finance, or a related field.
• Prior experience in customer service, preferably in the agritech or fintech industry.
• Strong analytical and problem-solving skills.
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