Hotel Guest Services Coordinator
1 month ago
The Bible Society of Nigeria is seeking a skilled Guest Service Agent to join our team.
We are committed to providing exceptional service to our guests, and we are looking for someone who shares this vision.
About the Role:
We are seeking a highly motivated and customer-focused individual to manage guest reservations, respond to their inquiries and complaints promptly, and ensure that their stay with us is memorable. The successful candidate will be responsible for checking guests in and out, ensuring their privacy, and addressing any issues that may arise during their stay.
Key Responsibilities:
- Manage guest reservations and respond to their inquiries and complaints promptly.
- Check guests in and out, ensuring their privacy and comfort.
- Address any issues that may arise during a guest's stay, including reporting any problems with their room or any breaches of our values and policies.
- Ensure the daily sales report is transmitted to management.
- Prepare comprehensive handover notes as shift reports to colleagues.
Requirements:
- A National Diploma in Social Sciences or Hotel and Catering Management, with a minimum of 2 years' experience in a reputable hotel or guest house.
- Excellent interpersonal, communication, and relational skills.
- Ability to handle and solve customers' problems promptly.
- Computer literacy and a strong commitment to teamwork, flexibility, and customer-centricity.
What We Offer:
We offer a competitive salary of approximately NGN 300,000 per annum, based on your level of experience and qualifications. You will also have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our organization.
This role offers an exciting opportunity to join a leading non-profit organization and make a real difference in the lives of our guests. If you are passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply.
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