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Business Operations Coordinator
1 month ago
B2B Operations Coordinator Role
Overview
As a B2B Operations Coordinator at BEST SERVICE RAYA, you will play a crucial role in ensuring seamless delivery experiences for our customers and sellers. Your primary responsibility will be to oversee B2B marketplace order fulfillment operations, aligning with our Raya strategy, goals, and objectives.
Key Responsibilities:
- Order Preparation and Drop Off
- Follow up with sellers daily to prepare their orders and drop them in EZEE WH.
- Verify with the warehouse that dropped items correspond to ordered items.
- Update orders status on marketplace spreadsheets daily, either delivered or returned.
- Follow up with the seller to collect returned items and update marketplace spreadsheets accordingly.
- Confirm payment collection per order and update data accordingly.
- Send daily reports of delivered orders to finance.
- Send weekly payment requests per seller to finance.
- Confirm with sellers their received payments and account balances.
- Provide training to sellers when needed.
Requirements:
- Good knowledge of Microsoft Office.
- Interpersonal skills.
- Ability to analyze large sets of data and draw conclusions.