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Business Operations Coordinator

1 month ago


Ikeja, Lagos, Nigeria BEST SERVICE RAYA Full time

B2B Operations Coordinator Role


Overview

As a B2B Operations Coordinator at BEST SERVICE RAYA, you will play a crucial role in ensuring seamless delivery experiences for our customers and sellers. Your primary responsibility will be to oversee B2B marketplace order fulfillment operations, aligning with our Raya strategy, goals, and objectives.


Key Responsibilities:

  1. Order Preparation and Drop Off
  • Follow up with sellers daily to prepare their orders and drop them in EZEE WH.
Order Verification
  • Verify with the warehouse that dropped items correspond to ordered items.
Order Status Updates
  • Update orders status on marketplace spreadsheets daily, either delivered or returned.
Returned Item Management
  • Follow up with the seller to collect returned items and update marketplace spreadsheets accordingly.
Payment Confirmation
  • Confirm payment collection per order and update data accordingly.
Reporting and Communication
  • Send daily reports of delivered orders to finance.
  • Send weekly payment requests per seller to finance.
  • Confirm with sellers their received payments and account balances.
Training and Development
  • Provide training to sellers when needed.


Requirements:

  • Good knowledge of Microsoft Office.
  • Interpersonal skills.
  • Ability to analyze large sets of data and draw conclusions.