Customer Experience Representative

1 day ago


Lekki Phase, Nigeria Hospitality Recruitment placement Service (HRPS) Full time
Role Description:
The Waitress is an essential member of our hospitality team, responsible for delivering exceptional customer service, creating a welcoming atmosphere, and ensuring the smooth delivery of food and beverage services to our guests. If you have a passion for delivering outstanding customer experiences and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Main Duties:
• Provide exceptional customer service by greeting guests warmly, providing menus, and introducing daily specials.
• Offer personalized service by answering guest inquiries, assisting with dietary restrictions and preferences, and addressing any complaints or issues that may arise.
• Ensure the smooth delivery of food and beverage services by accurately taking and relaying orders to kitchen staff and bartenders, serving food and beverages promptly, and maintaining overall cleanliness in the restaurant.
• Collaborate with other team members to ensure efficient service and a well-maintained environment, maintaining high levels of organization and attention to detail, and adapting to changing situations as needed.

Required Skills and Qualifications:
• A minimum of OND in a relevant field, such as hospitality or a related field.
• 3-5 years of experience in a similar role, preferably in fine dining.
• Proficiency in waiting tables, food service, and customer satisfaction practices, including knowledge of food preparation and catering.
• Excellent customer service and communication skills, with the ability to work effectively in a team environment.
• A positive attitude, team player mindset, and customer-focused approach.

Benefits Package:
• Accommodation Provided
• Health Insurance Coverage
• Feeding Provided


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