Hotel General Manager

7 days ago


Victoria Island, Nigeria IBIC Holdings Full time
We are seeking an exceptional leader to spearhead the operational framework of our luxury hotels and short-let apartments. As Head of Operations, you will be responsible for overseeing the entire operational ecosystem, ensuring seamless service delivery, facility excellence, and cost optimization. Your expertise in hotel management, operational efficiency, and guest experience enhancement will be invaluable in driving business success.

The ideal candidate will possess a unique blend of leadership, financial acumen, and data-driven decision-making skills. You will lead strategies to enhance guest experience, implement luxury hospitality best practices, and ensure impeccable property maintenance. Furthermore, you will manage operational budgets, oversee inventory and procurement, and identify cost-saving opportunities without compromising quality.

This role offers an exciting opportunity to join IBIC Holdings and contribute to the company's growth and success. If you are a seasoned hospitality professional with a passion for leading high-performing teams, we encourage you to apply.

Responsibilities include:
  • Develop and implement Standard Operating Procedures (SOPs) across all operational departments
  • Conduct periodic audits, risk assessments, and operational reviews to drive continuous improvement
  • Lead strategies to enhance guest experience and ensure personalized, world-class service
  • Implement luxury hospitality best practices to maintain high guest satisfaction and retention rates
  • Manage operational budgets and oversee inventory, procurement, and cost-control measures
  • Analyze operational performance reports, guest feedback, and financial data to guide strategic decisions


To succeed in this role, you should have a proven track record in luxury hotel and/or short-let apartment operations, with at least 5 years of senior leadership experience. You should possess excellent leadership, communication, and negotiation skills, as well as proficiency in budgeting, financial oversight, and cost control. If you are a results-driven and customer-focused individual who is passionate about delivering exceptional service, we look forward to reviewing your application.
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