Group Head, Digital Banking

Group Head, Digital Banking Location: Lagos, Nigeria (Hybrid with Pan-African Travel) Industry: Digital Banking | Fintech | Mobile Money | Digital Financial Services Experience Level: 10-15 Years Reports To: Chief Executive Officer / Board of Directors Employment Type: Full-Time | Executive (C-Level) Monthly Net Salary: 2,000,000 - 2,500,000 About the Organization Our client is a pioneering Pan-African digital bank committed to transforming financial access, digital payments, and cross-border commerce across emerging African markets. With operations beginning in Nigeria under a regulated Microfinance Bank (MFB) structure, the organization is on a fast-track journey toward becoming a fully licensed commercial digital bank serving multiple African markets. Driven by a mission to build a borderless financial ecosystem for individuals and businesses, the institution is scaling capabilities in mobile banking, payments, lending, merchant solutions, digital identity, remittances, embedded finance, and financial inclusion platforms. Role Overview The Group Head, Digital Banking will serve as a senior strategic leader responsible for accelerating digital adoption, scaling digital products, driving commercial outcomes, and delivering best-in-class digital experiences across multiple African markets. The ideal candidate will be a visionary leader with hands-on experience building high-growth digital banks or fintech platforms, strong knowledge of African regulatory frameworks, and a proven track record delivering digital financial ecosystems at scale. Key Responsibilities 1. Digital Strategy & Transformation Lead and execute a Pan-African multi-market digital banking roadmap. Transition the current digital MFB model into a scalable commercial digital bank. Champion digital transformation initiatives focused on inclusion, cross-border payments, and embedded finance. 2. Product Management & Innovation Oversee full-lifecycle digital product strategy across: e-KYC and digital onboarding Mobile and web banking platforms Retail, SME, and merchant lending Payments, bill automation, and merchant acquiring Cross-border transfers, remittances, and foreign exchange Digital savings, micro-investments, and wealth platforms API-based ecosystem integrations and embedded finance AI-driven analytics, fraud prevention, and risk controls 3. Digital Operations & Channel Excellence Manage digital infrastructure performance, cybersecurity, resilience, and uptime. Optimize channel performance across: Mobile App | Web Banking | USSD | APIs | Merchant Portals | Agent Networks Ensure seamless service delivery, automated support systems, and efficient dispute resolution. 4. Regulatory Compliance & Governance Collaborate with regulators across Africa (CBN, BoU, BCEAO, SARB, NIBSS, etc.). Ensure compliance with AML/CFT, cybersecurity, consumer protection, and digital banking frameworks. Support market entry approvals, sandbox programs, and licensing processes. 5. Partnerships & Ecosystem Growth Build strategic alliances with payment processors, telcos, fintechs, and remittance providers. Expand embedded finance solutions across retail, logistics, e-commerce, mobility, and enterprise ecosystems. 6. Commercial Leadership & P&L Ownership Lead customer acquisition, engagement, retention, and monetization strategies. Deliver profitability through automation, scale, and operational efficiencies. Own digital revenue performance and cost-to-serve optimization. 7. Leadership & Culture Building Build and lead a high-performing Pan-African digital banking leadership team. Foster a culture of innovation, compliance, excellence, and customer-first execution. Qualifications & Requirements Education Bachelors degree in Finance, Technology, Engineering, Business, or related fields. MSc/MBA preferred. Certifications in Fintech, Digital Banking, Agile, Strategy, or Product Leadership are advantageous. Experience 10-15 years in digital banking, fintech, mobile money, or financial technology leadership. Minimum 5 years in senior/executive roles. Proven experience launching or scaling digital banking solutions in multiple African jurisdictions. Technical Competencies Strong knowledge of core banking systems, API architecture, cloud platforms, and cybersecurity. Expertise in payments processing, switching, identity verification, reg-tech, fraud management, and financial compliance frameworks. Leadership Competencies Strategic thinker with strong execution discipline. Exceptional regulatory and stakeholder engagement capabilities. Entrepreneurial, resilient, commercially driven, and highly innovative. Key Performance Indicators (KPIs) Customer acquisition and activation performance Digital revenue growth and profitability contribution Platform uptime, cybersecurity resilience, and fraud metrics Regulatory approvals and successful country launches Product adoption across digital channels Customer satisfaction (CSAT) and Net Promoter Score (NPS) Compensation & Benefits Net Monthly Salary: 2,000,000 - 2,500,000 Performance Bonus + Profit Sharing Private Health Insurance Pension Scheme Housing & Travel Allowances 2530 Days Paid Annual Leave Executive Learning & Global Development Allowance How to Apply Qualified and interested candidates should submit their CV and a concise executive cover note to: hiring@mysigma.io Subject Line: Application Group Head, Digital Banking