Customer Service Manager
1 month ago
Our client, a fast-growing culinary company which offers top-tier culinary products and catering services, is looking to hire a dynamic and passionate Customer Service Manager to lead their customer support team and ensure their customers receive best-in-class service. As the Customer Service Manager, you will oversee the day-to-day operations of the customer service department, ensuring seamless interactions across multiple channels. You will be responsible for creating an efficient, customer-centric environment that can scale as the company grows.
Responsibilities:
- Manage and mentor a growing customer service team, ensuring high performance and professional development.
- Oversee the daily operations of customer service across all channels, ensuring inquiries are resolved promptly and accurately.
- Develop strategies to enhance the overall customer experience and maintain a high customer satisfaction score.
- Identify inefficiencies and propose solutions to streamline processes, ensuring scalability as the company expands.
- Work closely with sales, marketing, and culinary teams to ensure a consistent and seamless customer experience.
- Utilize customer service metrics to drive improvements and present actionable insights to senior leadership.
- Manage customer complaints and escalations, turning potential issues into positive outcomes.
Qualifications
- Minimum of 4 years proven experience as a Customer Service Manager, preferably in the culinary, hospitality, or fast-growth industries.
- Familiarity with customer service software Zendesk, Freshdesk, etc. and CRM platforms.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Passion for the culinary industry and a desire to contribute to a customer-centric culture.
Must have skills
- Excellent communication and problem-solving abilities, with a customer-first mindset.
- Strong leadership and people management skills with experience scaling teams.
- Strong analytical skills to interpret customer feedback and derive actionable insights.
-
Customer Service Expert
2 weeks ago
Lagos, Lagos, Nigeria Main Service Logistics Full timeJob SummaryWe are seeking a skilled Customer Support professional to assist customers with technical issues related to our products and services. The ideal candidate will have several years of experience in a Customer Support role and a deep understanding of customer needs.Key ResponsibilitiesDevelop and implement comprehensive support strategies aligned...
-
Customer Service Liaison
4 weeks ago
Lagos, Lagos, Nigeria Whip-smart Service Providers Limited Full timeKey ResponsibilitiesAs a Customer Service Representative at Whip-smart Service Providers Limited, you will be responsible for:Providing introductory information to prospective and new customersEnsuring that consumers are satisfied with products or services by handling complaints and inquiriesFollowing up with clients or customers to check that they're still...
-
Customer Service Representative
2 months ago
Lagos, Nigeria Whip-smart Service Providers Limited Full timeMust know how to operate a Computer WELL..(Use Ms word and Excel ). Must be innovative and contribute to the growth of the brand. Providing introductory information to prospective and new customers Ensuring that consumers are satisfied with products or services by handling complaints and inquiries Following up with clients or customers by phone or email...
-
Customer Service Liaison
2 weeks ago
Lagos, Lagos, Nigeria Whip-smart Service Providers Limited Full timeKey Responsibilities:Providing introductory information to prospective and new customersEnsuring that consumers are satisfied with products or services by handling complaints and inquiriesFollowing up with clients or customers to check that they're still satisfied with their purchasesLeveraging knowledge to determine the quickest, most effective ways to...
-
Customer Service Manager
1 month ago
Lagos, Lagos, Nigeria The People Practice Full timeCustomer Service Manager sought to lead customer support team and ensure seamless interactions across multiple channels for a fast-growing culinary company. Our client, a leading culinary company, is looking for a dynamic and passionate Customer Service Manager to oversee the day-to-day operations of the customer service department. As the Customer Service...
-
Service Manager
2 months ago
Lagos, Nigeria Intersect Consortium Full timeJob RequirementsCustomer Experience Leadership:Lead and oversee the entire customer service function across multiple centers, ensuring seamless service delivery and high levels of customer satisfaction.Strategize, develop, and implement long-term customer service policies, regularly update the Customer Experience Manual.Monitor, analyze, and drive customer...
-
Customer Service
4 weeks ago
Lagos, Lagos, Nigeria LEAM Consulting Limited Full timeWe are seeking a Customer Service/Office Admin to maintain databases, organize files, handle customer complaints, and prepare reports. The ideal candidate has a strong organizational skillset, excellent communication skills, and experience with office management software. HND/B.Sc in any related field and 1-2 years of experience in similar roles are...
-
Customer Service Representative
2 months ago
Lagos, Nigeria Jenniez School of African Interior Design Full timeJob Title: Customer Service Representative Location: Lekki Phase 1 Company: Jenniez School of African Interior Design & Jenniez Designs Job Summary Jenniez School of African Interior Design and Jenniez Designs are seeking a dedicated and enthusiastic Customer Service Representative to provide exceptional service and support to prospective and current...
-
Customer Service
4 weeks ago
Lagos, Lagos, Nigeria LEAM Consulting Limited Full timeWe are seeking a Customer Service/Office Admin to support daily office procedures and maintain company databases. Responsibilities: Maintain and update company databases Organize a filing system for important and confidential company documents Handle customer complaints, provide solutions and alternatives within time limits, and follow up to ensure...
-
Customer Service Liaison
2 weeks ago
Lagos, Lagos, Nigeria Jenniez School of African Interior Design Full timeCustomer Service Representative Job DescriptionJenniez School of African Interior Design and Jenniez Designs are seeking a dedicated and enthusiastic Customer Service Representative to provide exceptional service and support to prospective and current students, clients, and other stakeholders. The role involves managing inquiries, resolving issues, and...
-
Customer Service Liaison
4 weeks ago
Lagos, Lagos, Nigeria Jenniez School of African Interior Design Full timeJob Title: Customer Service RepresentativeLocation: Lekki Phase 1Company: Jenniez School of African Interior Design & Jenniez DesignsJob SummaryJenniez School of African Interior Design and Jenniez Designs are seeking a dedicated and enthusiastic Customer Service Representative to provide exceptional service and support to prospective and current students,...
-
Customer Service Execuitve
6 days ago
Lagos, Nigeria LD&D CONSULTING Full timeJob Title: Customer Service Executive (Business 2 Business) Location: Lekki Phase 1, Lagos Industry: Female Healthcare Salary: ₦200,000 Gross Working Days: Monday - Friday Job Description: Manage relationships with existing customers to ensure customer satisfaction with products and services. Deliver exceptional customer service to all assigned...
-
Customer Service Representative
4 weeks ago
Lagos, Lagos, Nigeria Sigma Consulting Group Full timeJob Title: Customer Service RepresentativeLocation: Island (Lagos)Salary: 130,000Candidate must reside on the IslandJob Summary:We are seeking a motivated and friendly Customer Service Representative to manage all customer interactions via calls and social media, process sales transactions, and maintain accurate records of client information.Key...
-
Customer Service Representative
2 weeks ago
Lagos, Lagos, Nigeria Sigma Consulting Group Full time**Job Title:** Customer Service RepresentativeLocation: RemoteSalary: 130,000We are seeking a motivated and friendly Customer Service Representative to manage all customer interactions via calls and social media, process sales transactions, and maintain accurate records of client information.Key Responsibilities:Handle all incoming calls and messages on the...
-
Customer Service Representative
1 month ago
Lagos, Lagos, Nigeria The People Practice Full timeCustomer Service Representative needed for fast-growing culinary company to provide top-notch support to customers. Our client, a leading culinary company, is seeking a skilled Customer Service Representative to be the primary point of contact for customers. This role requires a professional and enthusiastic individual who can provide seamless customer...
-
Customer Service Intern
4 weeks ago
Lagos, Lagos, Nigeria LandMall Technologies Full timeThis job involves providing exceptional customer service to customers on the Island.Key responsibilities include:Providing a positive and empathetic attitude towards customers.Responding promptly to customer inquiries and communicating through various channels.Acknowledging and resolving customer complaints.Staying knowledgeable about products and services...
-
Customer Service Representative
1 month ago
Lagos, Nigeria The People Practice Full timeOur client, a fast-growing culinary company which offers top-tier culinary products and catering services, is looking to hire a Customer Service Representative who will be the first point of contact for their customers. The ideal candidate will play a crucial role in ensuring a seamless customer experience by addressing inquiries, resolving issues, and...
-
Customer Service Representative
4 weeks ago
Lagos, Lagos, Nigeria Sigma Consulting Group Full timeJob Title: Customer Care ExecutiveLocation: Island (Lagos)Salary: 130,000Requirements:We are seeking a highly skilled and motivated Customer Care Executive to join our team at Sigma Consulting Group. The ideal candidate will be responsible for managing all customer interactions via calls and social media, processing sales transactions, and maintaining...
-
Customer Service Liaison
2 days ago
Lagos, Lagos, Nigeria H. Pierson Associate Limited Full timeJob Title: Customer Service LiaisonAbout Us: H. Pierson Associate Limited is a dynamic organization seeking an exceptional customer service professional to join our team.Job Description:We are looking for a highly skilled and experienced customer service representative who can provide top-notch support to clients and visitors in a fast-paced environment. As...
-
Customer Support Officer
2 weeks ago
Lagos, Nigeria Main Service Logistics Full timeJob Summary We are seeking a Customer Support to assist customers with technical issues related to our products and services. The ideal candidate will have several years of experience in a Customer Support role and reside close to Amuwo Odofin. Job Description Responsibilities: 1. Develop and implement comprehensive brand strategies aligned with company...