Customer Service Representative
1 month ago
Our client, a fast-growing culinary company which offers top-tier culinary products and catering services, is looking to hire a Customer Service Representative who will be the first point of contact for their customers. The ideal candidate will play a crucial role in ensuring a seamless customer experience by addressing inquiries, resolving issues, and providing product information with professionalism and enthusiasm.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely, friendly, and professional manner.
- Address and resolve customer complaints and issues, ensuring a positive experience.
- Develop a deep understanding of our culinary products and services to provide accurate information and recommendations.
- Assist customers with placing orders, processing returns, and tracking shipments.
- Capture customer feedback to help improve our products and services, ensuring continuous improvement.
- Work closely with the customer service team and other departments to ensure a consistent customer experience.
Qualifications
- 2-3 years of experience in customer service, preferably in the culinary, food, or hospitality industries.
- Familiarity with customer service platforms Zendesk, Freshdesk, etc.
- Ability to work in a fast-paced, dynamic environment while maintaining a positive attitude.
- Passion for food and a desire to learn about culinary products and trends.
Must have skills
- Exceptional communication skills, both verbal and written.
- Strong problem-solving skills with a focus on customer satisfaction.
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