Front Desk Officer

3 weeks ago


Lagos, Lagos, Nigeria Churchgate Group Full time

Job Summary

Churchgate seek to employ the services of a Front desk Officer that combines customer service, security management, and administrative responsibilities to ensure the smooth operation of the reception area. This role requires a professional and friendly demeanor as the primary point of contact for visitors, clients, and employees.

Job Details

Front Desk Management:

  • Greet and assist visitors, clients, and employees in a professional and friendly manner.
  • Answer incoming calls and redirect them to the appropriate departments.
  • Manage and maintain the reception area, ensuring cleanliness and organization.

Security Functions:

  • Monitor and control access to the premises, verifying the identity of individuals entering the facility.
  • Enforce security protocols to safeguard the well-being of employees and visitors.
  • Conduct routine security patrols to identify and address potential security risks.
  • Respond promptly to security incidents and emergencies, following established procedures.

Visitor and Employee Management:

  • Issue visitor badges and maintain a log of visitor information.
  • Assist in the onboarding process by providing access cards and relevant information to new employees.
  • Collaborate with HR and other departments to maintain up-to-date employee and visitor records.

Communication:

  • Effectively communicate with internal and external stakeholders regarding security procedures and policies.
  • Notify appropriate personnel in case of security breaches, emergencies, or suspicious activities.

Documentation and Reporting:

  • Maintain accurate records of security-related incidents and activities.
  • Prepare regular reports on security activities, incidents, and updates for management.

Requirements

  • Proven experience as a Front Desk Officer or similar role, with a focus on security functions.
  • Strong knowledge of security protocols and procedures.
  • Excellent interpersonal and communication skills.
  • Ability to handle stressful situations calmly and professionally.
  • Basic computer skills for data entry and report generation.
  • Attention to detail and a commitment to maintaining a secure environment.
  • Physical fitness for conducting security patrols and responding to emergencies.
  • Knowledge of first aid and emergency response protocols is a plus.

Qualifications:

  • Bachelor's degree in business administration, Management, or a related field from a reputable university with a minimum of Second Class Upper.
  • Age between 23 and 28 years old.
  • Proficient in Microsoft Office Suite and other relevant software.

Skill:

  • Ability to communicate effectively and efficiently
  • Multi-tasking
  • Customer service
  • Attention to detail
  • Problem solving
  • Conflict resolution
  • A good understanding of security protocols and emergency procedures

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