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Front Office Administrator

3 months ago

Lagos, Lagos, Nigeria Flutterwave Full time

The Role

  • Flutterwave is looking for a Front Office Administrator who will act as the point of contact for all employees, guests, providing administrative support and managing their queries.
  • We are not a one size fits all organization, and we are proud of our close-knit, diverse team. We're looking for people who can bring their unique perspectives to this role.

What Your Day-to-Day Activities Will Be Like

Front Office Management

  • Be the frontline of the company and take complete ownership of the front desk functions
  • Welcome and receive guests in a friendly and respectful manner always
  • Have a good knowledge about the operational workings of Flutterwave and be able to provide 1st level support/assistance i.e customer service, product information, etc to customers and guests alike and escalate to appropriate persons where needed
  • Receive official documents and parcels and deliver it to the appropriate unit while keeping a tracking log schedule
  • Maintain a spreadsheet of all official documentation and follow up with relevant teams when actions are required
  • Maintain confidentiality with sensitive information and correspondence

Office Administration

  • Manage and oversee the procurement processes of offices supplies, maintain inventory of stock
  • Supervision of administrative staffs cleaning staff, security officers, ad-Hoc staff
  • Monitor office maintenance and repairs and perform period spot checks to ensure clean environment and facilities are working appropriately
  • Prepare weekly reports on expenses and office budgets as well as facility status
  • Maintain and update company databases
  • Organize a filing system for important and confidential company documents
  • Distribute and store correspondence e.g., letters, emails and packages
  • Work closely with the People Business Partners as regards offboarding managing the process of company property retrievals as required
  • Support with People & Culture initiatives as required/assigned
  • Provide overall administrative support to teams at Flutterwave
  • Any other duties assigned.

Required Competency And Skillset To Be a Waver

  • 1-3 years of experience as a Front Office Admin, preferrably in the Technology or Financial sector
  • Good knowledge of office procedures
  • Efficient use of office management software like MS Office MS Excel and MS Word specifically and HRIS
  • Strong organization skills with a problem-solving attitude
  • Excellent interpersonal, written and verbal communication skills
  • Attention to detail
  • Well-developed problem-solving skills
  • High ethical standards and integrity