Front Desk Personnel

4 weeks ago


Lagos, Lagos, Nigeria SENCE Nigeria Full time

Job Summary:

  • Our client, a renowned conglomerate specializing in bespoke and couture services for various fashion items, seeks a personable and efficient Front Desk Personnel to manage reception duties, communication channels, and provide administrative support to ensure smooth office operations.

Responsibilities:

  • Guest Reception: Greet and welcome clients and visitors, ensuring a positive first impression.
  • Visitor Management: Direct guests to the appropriate personnel and office locations, maintaining visitor logbooks and issuing visitor badges.
  • Communication Handling: Answer, screen, and forward incoming phone calls, and provide accurate information in person and via phone/email.
  • Mail Management: Receive, sort, and distribute daily mail/deliveries.
  • Office Maintenance: Keep the reception area tidy and presentable with all necessary materials e.g., pens, forms, brochures.
  • Administrative Support: Perform clerical duties such as filing, photocopying, transcribing, and faxing.
  • Security Oversight: Maintain office security by following safety procedures and controlling access to the office.
  • Appointment Scheduling: Assist in scheduling and confirming appointments for clients and internal meetings.
  • Supplies Management: Monitor and order office supplies as needed.
  • Customer Service: Provide excellent customer service, addressing inquiries and resolving issues promptly.

Requirements:

  • Proficiency in Microsoft Office Suite and office equipment e.g., fax machines, printers.
  • Professional attitude and appearance.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and ability to multitask and prioritize tasks.
  • Customer service orientation and proactive problem-solving abilities.

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