Experienced Hotel Receptionist
19 hours ago
Front Desk Associate
Join our team as a Front Desk Associate and provide exceptional service to our guests. As a key member of our front office team, you will be responsible for ensuring a warm and welcoming experience for all visitors.
Key Responsibilities- Greet guests upon arrival and ensure they feel welcome.
- Check guests in and out efficiently and accurately, following hotel procedures.
- Handle guest inquiries and provide accurate information about hotel facilities, services, and local attractions.
- Process reservations by phone, email, or in person and ensure all reservations are accurately recorded.
- Handle cash and credit card transactions accurately and efficiently, maintaining a balanced cash register.
- Resolve guest complaints and concerns promptly and effectively, escalating to management when necessary.
- Maintain an orderly front desk area and lobby, ensuring cleanliness and organization at all times.
- Collaborate with other hotel departments to ensure guests' needs are met and special requests are handled appropriately.
- Stay up-to-date with hotel policies, procedures, and promotions.
- Bachelor's Degree with 2 years of experience.
- Previous experience in a customer service role, preferably in a hotel or hospitality environment.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work effectively as part of a team as well as independently.
- Proficiency in computer systems such as MS Office, hotel management software, and POS systems.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Flexibility to work various shifts, including weekends and holidays.
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