Receptionist

3 weeks ago


Lagos, Lagos, Nigeria Virginrose Resorts Full time

RESPONSIBILITIES

  • Greeting and welcoming guests upon arrival.
  • Performing all check-in and check-out tasks.
  • Answering inquiries from guests about hotel services, facilities, and hours of operation.
  • Managing online and phone reservations.
  • Informing customers about payment methods and verifying their credit card data.
  • Registering guests collecting necessary information like contact details and exact date of their stay.
  • Ensuring all guest information is accurate and up to date.
  • Providing information about the hotel, available rooms, rates and amenities.
  • Responding to clients complaints in a timely and professional manner.
  • Liaising with our housekeeping staff to ensure all rooms are clean and tidy to accommodate guests needs.
  • Upselling additional facilities and services, when appropriate.
  • Maintaining updated records of bookings and payments.
  • Maintaining a clean and organized front desk area.

REQUIREMENTS

  • Candidates should possess a degree in hotel management or other relevant field.
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role is a plus.
  • Experience with hotel reservations software, like Biodux is a plus.
  • Customer service attitude.
  • Excellent communication and organizational skills.

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