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Head of Human Resource

3 months ago

Lagos, Lagos, Nigeria Workforce Group Full time

ABOUT THE COMPANY

We support businesses and organisations of varying size, structure and maturity across diverse sectors such as Technology, Telecoms, Oil & Gas, Financial Services, Third Sector, FMCG etc. to enhance business performance, optimise for growth and achieve exceptional results.

JOB SUMMARY

7 years of experience in HR and client managementProven leadership and strategic thinking abilitiesExcellent communication, interpersonal, and problem-solving skillsStrong business acumen and industry knowledgeRequired Competencies:HR StrategyClient managementOrganizational Development/Change managementKnowledge of labor law and regulationsGreat Business AcumenGreat Interpersonal skillCollaborative working relationship.

RESPONSIBILITIES

We are seeking an experienced and strategic leader to fill the role of Head of Human Resources and Client Management. This critical position will oversee all aspects of human resources, talent management, and client relationships, driving business growth, employee engagement, and client satisfaction.The incumbent will position the HR department as a strategic partner who will provide strategic advice, guidance and leadership across the business on all aspects of the key risk areas of Human Resources ManagementIn addition, the job holder will lead the development and implementation of HR policies and programs, and also champion various change management, organizational restructuring and corporate culture initiatives.Organizational Relationship:Reports to the MD/CEO, supervise staff and liaise with clients.Key ResponsibilitiesHuman Resources:Develop and implement HR strategies, policies, and proceduresLead talent acquisition, management, and developmentFoster a positive work culture, employee engagement, and retentionManage employee relations, conflicts, and performance issuesOversee benefits, compensation, and complianceClient Management:Develop and maintain strong client relationships, ensuring satisfaction and retention.Lead client-facing teams, providing guidance and support.Identify new business opportunities, driving growth and revenue.Collaborate with internal teams to deliver exceptional client service.Manage client feedback, concerns, and conflict resolution.Additional Responsibilities:Contribute to business strategy and growth initiativesCollaborate with senior leadership to drive organizational goalsAnalyze metrics, providing insights to inform HR and client management decisionsStay up-to-date with industry trends, best practices, and regulatory requirementsPerson Specification / Qualifications / RequirementsUniversity Degree in Humanities Arts, Social Science or related fieldHR Certifications – An added advantage, but not compulsory.A strategic thinker, versatile, confident, creative and passionate about people.Hands-on experience in change management, organizational restructuring and corporate culture management.A tech enthusiast, able to use tech-supported tools or tech-enabled productivity tools to support business performance.Ability to manage relationships at all levels of the organization.Ability to enforce company rules without fear or favour.

REQUIRED SKILLS

Human resource and personnel development, Organizational reforms and change management, Organize and manage recruitment campaigns, Talent management and planning, Employee relations and consultations, Candidate and personnel background checks

REQUIRED EDUCATION

Bachelor's degree