Customer Experience Manager

3 weeks ago


Lagos, Lagos, Nigeria Sigma Consulting Group Full time

We are seeking a highly skilled Customer Experience Manager to join Sigma Consulting Group.

As a Customer Experience Manager, you will be responsible for managing all customer interactions, processing sales transactions, and maintaining accurate records of client information.

Key Responsibilities:

  • Handle all incoming calls and messages on social media platforms.
  • Process and accurately record all sales transactions.
  • Maintain and track client information in an organized manner.
  • Provide excellent customer service and address client inquiries and concerns.
  • Collaborate with other team members to improve customer experience.

Salary: We offer a competitive salary of $130,000 per year.

Requirements:

  • Bachelor's degree preferred
  • Previous experience in customer service or a similar role is preferred.
  • Strong communication skills and a friendly demeanor.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Proficient in using social media and messaging platforms.


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