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Relationship Officer
3 weeks ago
Job Summary
- A Relationship Officer is responsible for prospecting, marketing, business development, and income generation in line with the key performance indicators.
- The Relationship Officer is the interface between the Bank and the customer and nurtures mutually beneficial relationships between both parties.
Duties and Responsibilities
- Achieve growth within the key performance indicators: liability and risk asset generation, account opening, income generation, and e-banking product offerings.
- Evaluate the creditworthiness of customers by processing loan applications and documentation.
- Monitors active loans and enforces collection and recoveries.
- Ensures the achievement of all budget parameters.
- Develop referral networks and cross-sell products and services.
- Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.
- Actively seek out new sales opportunities through cold calling, networking, and referrals.
- Expedites the resolution of complaints to maximize satisfaction and boost the customer service experience.
- Achieve a healthy portfolio and deposit mix.
- Executes marketing strategies and develops marketing campaigns.
- Ensures compliance with all internal policies and regulatory guidelines.
- Monitors competition by gathering current marketplace information on pricing, products, etc.
- Recommends changes in products, services, and policies by evaluating results and competitive developments.
- Identify potential loan markets and develop referral networks.
- Perform any other duties as may be assigned by Management.
Qualifications and Experience
- Candidates should possess an HND / B.Sc. in Social Science or any other related course.
- Evidence of completion / exemption from NYSC.
- 3–10 years of work experience
- Previous experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.
Skills:
- Demonstrated ability to communicate, present, and influence credibly and effectively at all societal levels.
- Proven ability to drive the sales process.
- Strong business sense and industry expertise.
- Basic understanding of sales principles and customer service practices.
- Friendly, helpful, confident, and engaging personality.
- Excellent communication and interpersonal skills.
- Ability to work in a goal-oriented environment.
- Ability to work in a team
- Strong planning, organizational, and time management abilities
- Proficient in the use of the MS Office suite.
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